Complaints

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• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spalding Auto Parts rebuilt the transmission in my f-250 in 2018 for $4,000. I continuously had issues with torque converter lockup or slipping. They rebuilt the transmission multiple times until the end of a 6-month warranty. After the 6-month warranty I was told that it's out of warranty. I've never had a working transmission from them and yesterday the $4,000 transmission just blew up. I called and asked them if they could make things right, they refused. The people at Spalding Auto Parts have no business in rebuilding transmissions.I'm here listening if they'd still like to make it right.

  Business Response

  Date: 05/06/2025

    Mr. ******* did purchase a rebuilt transmission for his 2006 F250 and had Spalding Auto Parts install the transmission on or around 8/23/18.  The cost for the rebuilt transmission was $2740.00, the installation cost was $600,and both the installation and product were covered under this warrantee.  The notes on the original work order dated 8/23/18 explains that the engine was running rough and the transmission could not re-learn shift points correctly because of an aftermarket tuner that had been previously installed in the truck. It states that the customer removed the tune with a handheld programmer.  The transmission was able to re-learn correctly but the rough running engine affected the up/down shift points.  The work order specifically states the customer must address engine issues for transmission to operate correctly and to validate warranty.  Our warrantee also specifically states that any horsepower enhancing modification or racing and high performance applications voids warranty. 
    The vehicle was brought back in on 9/18/18.  The engine was still running very rough and notes on the work order state again that this can effect shifting of transmission.  Upon the customers request we took the transmission out, installed a new torque converter and re-installed the transmission at no cost to the customer. The notes clearly state When engine work completed must come back for re-learn.  We do not show when the vehicle was brought back in for the re-learn process.  We don't believe it was.    
    On or around 5/28/19 the vehicle had been brought in.  The customer complained about the shifting of the transmission.  A rebuilt transmission was installed at no cost to the customer.  With the costs of the new rebuild and two installations (9/18/18 and 5/28/19), our warranty limits had been met.  We took time to explain to Mr. ******* that no warranty would be provided after this point. 
    On or around 5/14/20 Mr. ******* came in expressing his disappointment with the way the vehicle was shifting.  Mr. ******* felt the torque converter was bad.  Despite this transaction exceeding our warranty limits and time limits, Mr. ******* was provided an additional $350.00 refund to purchase another torque converter. 
    On 5/1/25 Mr. ******* came in and was unhappy about the performance of his transmission.   Mr. ******* felt that there had been continuous issues with the torque converter over the past 6 years and now it was vibrating.Upon further discussion, Mr. ******* explained that he had not used the 5/14/20 refund to replace the torque converter, did not feel the use of a tuner could cause damage to the transmission, and was expecting another replacement transmission for his truck.  This matter was discussed in great detail.  We feel we have gone above and beyond with this transaction to satisfy the customers needs and expectations.  We have provided services that far exceeded the limits of the original warrantee.  We also provided to the customer continued and repeated guidance on how best to care for his purchase.  Although I was not present, the work orders dated 8/23/18, 9/18/18, 5/28/19 were all singed by Mr. ******* indicating that at each stage of this process the customer was made aware of our concerns verbally and in writing.  In the first paragraph I specify the amounts charged to Mr. ******* for the purchase and installation of this product not to disagree with his purchase price statement but to clarify the specific costs involved in rebuilding and installing this specific transmission.  After his initial purchase and installation, we have re-installed a transmission two times, purchased two additional torque converters, rebuild one additional transmission and provide the customer with a cash refund of $350.00. The last communication we had with Mr. ******* was 5 years ago on a transmission that was sold and installed approximately 6years and 9 months ago.