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Business Profile

Carpet and Rugs

Cost Less Carpets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Grey/White carpet at $74.17 per yard from Cost Less Carpet on 2/2/2023. Carpet was installed 3/3/2023. When the 2 installers were wrapping it up, I walked into the room to see grey carpet with black pattern (pictures attached). The carpet i purchased was grey carpet with white pattern (black and white big difference for carpet). I immediately told the guys wrong ************* told me to contact *************************, Manager of Cost Less Carpet. I sent an email the very same day as install (email chain attached) and finally spoke w/him over phone on 4/13/2023, he said he would get me a $600 credit applied back to the **** I purchased the carpet on, 4 months later after repeated attempts to be credited back my $600, no response from ***** at Cost Less Carpet. I am to the point where I am considering having the whole carpet replaced with the correct carpet at his cost including install if the $600 credit is not refunded. Also the tag attached to the carpet roll I cut off the plastic and it shows $60.49 per yard (picture attached), not the $74.17 I paid? Any assistance would be appreciated. On a side note i have had a wood subfloor for 16 years and was looking forward to having carpet! Not the wrong carpet. Respectfully, *************************** 7/6/2023

    Customer Answer

    Date: 07/25/2023

    I received a check today for $600 from Cost Less Carpet for the refund of the wrong carpet installed. Please close my complaint as finalized.

Cost Less Carpets is NOT a BBB Accredited Business.

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