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Business Profile

Carport

Port A Cover and More Inc

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Kristin M

    Date: 10/17/2023

    We ordered a DIY RV metal garage kit. *********************** was the person taking our order. The instructions given were universal and not specific to our garage. We received a parts list that was convoluted and hard to decipher. Here's a list of parts for the front, for the back, etc, with no instruction on how to put the parts together. We would take measurements of pieces to match to the part list to determine what went where, and a handful of the parts didn't match the dimensions listed on the part sheet! We contacted **** out of frustration, she said that's how they do things, but not to worry because they would help us thru until completed. She sent us to ***********************. He seemed helpful at first, but was soon talking over our heads, he was irritated having to deal with DIY'ers, we didn't understand his construction jargon. We ended up having to spend a lot of time on ******** Our garage door header got bent, we contacted **** and asked to have a replacement sent. She said it was too expensive to ship, (they are 5 hours away from us), even though we offered to pay for it. ****** suggested we find a local metal fabricator and to use brackets found at *********** Then the corner trim of the garage was damaged when we had trees removed. The tree guy contacted them to get a replacement piece. After a month, the owner, ***, finally called back the tree guy and told him that they would only be able to get a 10 ft corner trim piece, ours was 13 feet. (You can get these 10 ft pieces from *********** We said that was unacceptable. We paid $15,000+ for this structure and expect to be able to get a replacement part. A week later the tree guy had to drive 5hrs to pick up the trim. They "refused" to ship it, "you want it, come and get it". During this time I was emailing **** and ****** to see if they could help, they never did. Guess they were hoping we would just go away. Shame on this company for taking our money then refusing to help us when we needed it most.

Port A Cover and More Inc is NOT a BBB Accredited Business.

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