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Business Profile

Deck Builder

Northwest Timber Works

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Northwest Timber Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northwest Timber Works has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • SJ O

      Date: 08/01/2022

      When I contacted the owner (**************************) asking for the timeline of my project, this is how he responded:"Good morning, *****. When is your starting date for my project? I need to plan things ahead so please text me the date. Thanks!""Monday just because you're such a sweet little oriental and your keep begging me." Had I been a white male, he would have never responded as he did. I did let him know I was offended by his inappropriate text message, and he apologized. So, I gave him an opportunity to work on my exterior staircase. But I quickly realized that the only reason he apologized was because he wanted the job. He continued to treat me with disrespect and make inappropriate comments. Also, the staircase looks unfinished, and he did not clean after him leaving all the leftover scraps, nails & screws all over my backyard. He also left a ladder inside of my backyard preventing from locking my fence gate and make it inconvenient for my landscaper. When I addressed these issues, he said he would come out to fix the screws that are showing on the stairs, clean up scraps and get the ladder. I waited several days, but he failed to come out, so I followed up asking him to come out and get things done. A few days passed, he still didn't come out, so I had to contact him again. He said, "I'll come by in the morning." But, he did not come. I contacted him again, and he blamed his employee this time. I again asked him to complete the job but again he didn't come out. At this point, he started being very rude, texting me, "You don't have to text me again it will get handled." "Just calm down it's a few pieces of scrap." Later, he refused to take the scraps from the job denying that it is his garbage saying that he will not take the garbage unless I hire him again for my other decking project.I could not believe the way he treats his customer and further demand to get another job. It is the worst contractor I've ever worked with. What a nightmare.

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