Reviews

Review Details

• Review fromCarol W

  Date: 07/11/2025

  1 star
  I have soot on my vinyl siding /soffit from the gas fireplace Falco's installed and do the preventive maintenance. I turn it off in the spring and Falcos come out do preventive maintenance and start it up for me in the fall . (this year Oct. 23, 2024.) I have taken pictures and sent them to Falcos in past years and they say, that is the way it is suppose to be, This year I sent pictures to ******************** and asked if that was normal. He told me NO. In fact I showed those pictures to my 101 year old dad and he took one look at it and said "Incomplete combustion". Frost Fire's found what they did not do or did wrong: REPAIRED ELECTRODE SPARK CABLE END GASKET ON BOTTOM OF BURNER AT VENTURI TUBE, ADJUSTED MANIFOLD PRESURE AS IT WAS TO HIGH AT 4.9-IN WATER COLUMN, AND PROPERLY POSITIONED. "BEST BUILDING PRACTICES WOULD HAVE HAD THIS TERMINAL CAP INSTALLED 24-IN BELOW THE ***** SOFFIT INSTEAD OF 18-IN ESPECIALLY SEEING HOW THE NEAREST VENTILATION SOURCE IS 28-IN FROM CENTER OF CAP. ***** SIDING STANDOFF ON THE EXHAUST TERMINAL SHOULD BE CONSIDERED". I took new pictures/invoice to *******. Without looking at the pictures or invoice the service manager said it wasn't their responsibility. We have been customers with ******************** from the day they had their nursery. They installed our last free standing stove. They not only got rid of the nursery they got rid of good customer service. They don't care about their customers. They just want another service call in their pocket. I am done with them, their greed and the constantly rotating staff of new hire techs they send out that don't know what they are doing. The silver lining on this is I found "******* ************** He takes pride in his work, is thorough and explains what he has done. I wish I had found him years ago. I know using "******* ************* I won't have soot on my vinyl and soffits next year.