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Business Profile

Home Renovation

Wood Run Renovate & Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company Wood Run with the expectation of my home renovation being completed within their estimated window of 2-3 months time. They were hired around the beginning of may yet the only things almost completed in my home was a terribly done dry wall and subfloor install only in the kitchen. Somehow that took them 4 months to complete, and its still yet to be finished. So at this point I decided to have them finish the drywall, and subfloor and to order the cabinetry and countertops for the kitchen and that's it! I decided to complete the rest of the work myself, seeing as they will not work harder on getting things completed like they said. They requested that I sign a new contract for the new request of things I only ask them to do, which I signed. This whole process has an overwhelming ammount of emails, txts and phone calls with them giving excuses about why its taking so long and I will do a week at a time with no responses from them just to tell me that they are super busy and lost employees. I am having to live in a hotel since the beginning because I do not have a working bathroom or kitchen in my home. I paid them $18,000.00 in early may *********************************************************** countertops. We are getting into the winter season and I need to be in my home before that! At this point I have emailed, texted, and called them many times but have no responses for over 2 weeks. There is so much that I cant explain in this but I wish I listened to everyone a long time ago and reported them sooner, there's no way that they should be able to get away with the amount of time they have had to deal with all of this. I am not sure if this will even help. All I want is for them to Complete their job before WINTER! I need my home back. Thank you

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need some assistance in getting my kitchen repaired. I had a water leak, my insurance *** was quick in sending Service Pro out to dry my kitchen. My claims adjust or recommended Wood Run. I am a. widow I feel that I am being ghosted. after I paid. $9800.00. It was supposed to be to buy materials to repair my kitchen. The contractor and the owner does not return phone calls text messages and email. This deposit was given in June. I would like the kitchen repaired or refund the deposit. Thank you ***** ****

Wood Run Renovate & Repair LLC is NOT a BBB Accredited Business.

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