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Business Profile

Low Voltage Contractors

Spokane Security Systems Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Low Voltage Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-16-2024 I purchased (1) vancheer hidden photo frame for $114.19( a nanny-cam). I followed the directions. The frames light was supposed to indicate when it was charged to proceed to the second part of using the product . The frame did not charge. I tried different outlets and different cords. The directions gave an e-mail to ask questions. I sent (2)--- 8-22-24 and 9-1-24 including a video to the e-mail address and I did not receive any reply. I returned the product and explained the problem to the receptionist. She was going to have the company's technician look at it .I waited to hear from the company but I did not hear from them. I called (3) times ---- 9-27-24/ 11-19-24/ 12-2-24. The last time I asked for the owner(**** ******) and I was told he was not available to talk to. As of ***** 24 I have not received a single response. ZERO RESPONSE. The company has the defective product and I want my $144.19. I told the receptionist that every time I called and I have been ignored.

    Business Response

    Date: 12/30/2024

    Hello *******, we are so sorry for the trouble. We want to make this right and will work on processing your refund. Your original sales person is no longer working for us full time and we havent received your messages. This is no excuse but please know that were very sorry for the inconvenience and if you should need any assistance please feel free to reach out. We will also follow up with the team to see where/how this miscommunication happened. You can expecting a call from **** this week to confirm your refund. 

Spokane Security Systems Inc. is NOT a BBB Accredited Business.

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