We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance

Save More Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my **** F150 Truck to this business to have an oil change preformed as well as a diagnostic done as to indicate why a beeping alarm was triggering and would not stop. After working on the oil change a work crew member came and talked to me in the waiting room and told me the dash would need to be removed to change a bulb in order to diagnose the alarm problem. $250 Later for an oil change, the truck still alarming with no explanation why, and half of my dash now completly unregistering and not working at all I have been charged two and a half times my normal oil change, the dash of my vehicle broken or reassembled incorrectly by this company and no explanation of the alarm nor was a bulb replaced which is why they took apart my dash to begin with. I am beyond frustrated and was completely taken advantage of. When I questioned the situation they seemed angry and still did not give me a clear explanation of why I was being charged so much nor did they fix the problem but in fact cause another bigger issue with my vehicle. I will now have to pay even more money to another business to fix the electrical problem this company caused to my truck.

    Business Response

    Date: 04/05/2023

    ********.  We apologize for our poor communication and performance during your last visit.  Our goal is always to help out the best we can and provide great value and service to our guests and we missed the **** on this one.  We came together as a team to review the situation and realized that a key misunderstanding between the tech and service advisor, as well as a poor job of asking the correct questions turned into a unacceptable visit for you.  For that, again, we apologize and are making sure we do better and continue to learn and grow.  We reached out and left a voicemail for you.  Our goal was to apologize, explain our misunderstanding, and offer you a full refund for the trouble.  I will try to send an e-mail as well to see if that *** be more convenient for you.

Save More Automotive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.