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Business Profile

Barbers

Legacy Barbershop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Should look into employee/owner behavior. Seem too aggressive/ agitated. Was working while under influence.

    Business Response

    Date: 04/01/2024

    To the Respected BBB, this particular customer has harassed myself and my wife as a result of a haircut.  I am a licensed barber in **************** and cut this customer's son's hair, during which he was moving and making it hard to complete the service.  However, she caught on video a point in the haircut when the son wasn't moving and I was telling him to sit still.  This haircut was not done under the influence of drugs or alcohol.  This person has been promoting me online as a racist and a ********* and many more things.  I have publicly apologized and am taking time off from my job to recover from this.  I feel her actions after the haircut have been far too hurtful and I want nothing more than for this issue to be resolved.  I refunded her money plus an additional $25 for their troubles.  As a business owner, I feel this type of abuse comes from people looking to attack and cancel someone.  I am a Veteran, I've served my country, and I have been harassed enough for one unsatisfied customer. Again, I have apologized to her personally, refunded her money, and issued a public apology on social media.  This one incident does not negate the 4+ years I've put into building my business, LEGACY BARBERSHOP in *******, **********.  Thank you for your time.  

    V/R,

    KOLBY J BALCOM 

    Business Response

    Date: 04/15/2024

    The customer is referring to the ******************** sternly correcting her son while in the barber chair.  ***********************, said barber, was not under the influence of any substances at that time and has recognized that the behavior with this customer was harmful to them.  The business has refunded and ****** compensated the customer.  We have issued personal apology via message and public apologies on social media to address this issue as a learning opportunity for our barbers and to validate the customer's feelings.  ********************** has operated in ******* for over four years.  This incident does not undo what this business was built on and what it stands for.  We are veteran-owned, employ people of all ethnicities and orientations, and accept customers from all backgrounds as well.  This incident with this customer's son has been spun into an issue of race, which it was not.  On the contrary, it was an issue of safety to prevent the child from getting hurt.  Legacy Barbershop would like to consider this matter resolved.  The owner is available if there is any further conversation that needs to happen on a face-to-face level.  Thank you and God bless.  

Legacy Barbershop is NOT a BBB Accredited Business.

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