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Business Profile

Cable TVs

Choice Marketing Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Choice Marketing Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 7 *****, I contracted with Choice Marketing to install satellite tv at our residence. They were unable to install, since then I requested a refund twice, they said they would look into the refund process . Since then there has been no response or refund received . I will wait five more days before initiating a Casual Action against Choice Marketing and seeking a claim against their bond {if one exist}

      Business Response

      Date: 10/12/2024

      We sold ***** ******** satellite internet (*********) at the ************ on September 6th 2024. We only setup the account we did not collect any money. He was required to use a cc for the account through *********. Yes, we went out to his property in *** and tried to install the service but were unable to install it because of line-of-sight issues. Mr. ******** understood this and asked if we would do a Starlink site survey. He paid us $75.00 plus tax for coming out to his property and attempting to install Hughe's but instead doing a Starlink sight survey. This is the only money we collected. ********* may have charged him for the 1st month of service which should have only been $99.99 plus tax. They should have refunded that within 30 days. I have received notice from ****** on Oct 7th that his account was canceled sense we could not install it. I have reached out to Mr. ******** to verify this, but I haven't heard back from him yet. As far as the $474.00 is concerned we were never paid this, amount. We were only paid the $75.00 plus tax for the sight survey. Anything else would have to be addressed through ********* which I am more than willing to help Mr. ******** with if ****** has not refunded him yet. 

      I was only made aware today 10/12/24 that there was even an issue with this account. I am more than willing to help Mr. ******** out on getting a full refund of any money paid that was not justified.

      ***** Duty

      Owner Choice Marketing Corp.

    Choice Marketing Corp is NOT a BBB Accredited Business.

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