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Business Profile

Car Stereos

Snow's Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tow hitch with installation from Snow auto well in advance of a trip that I needed the tow hitch for. My installation was scheduled last Sunday June 12. The company called to cancel stating that the wiring harness was on back order and that they would work out a deal to get it delivered quickly so they could install my hitch. They said they would call me back shortly. It has been over 1 week and 1 attempt to call yesterday lead to an employee passing the buck to an employee that was not there (gaslighting). I'm 5 days away from my trip with no availability to come in to get the hitch installed and will not be able to come in due to my schedule for over 1 month from now which defeats the purpose of why I bought from them. I would like a full refund. I feel they have had plenty of time and opportunity and will no be able to meet appropriate and realistic expectations. I would like a full refund without a rediculous restocking fee attached as this poor customer service was not my fault.

    Business Response

    Date: 06/26/2023

    This was refunded. 

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to have my steering wheel control module fixed and programmed. It was missing 2 wires- according to the tech. I went back into the back of the stereo as I needed to install my microphone for my hands free and saw the absolute ness of wires they left me. Before I took it in all the cables were neatly wire managed and clean, but when I got it back they were a disaster. And instead of adding wires to the adapter plug like they should have- they spliced into my original factory harness. What's the point of the adapter of you're just gonna splice my factory harness? They didn't redo any wire management and shoved the cables in so hard it tore two cables I had to fix. When I called the store with my discoveries I was just told along the lines of we did the service you paid for- that's it. I am very displeased and had given them a chance to make things right but they haven't. I have since redone all the cables so they are neatly back there now and all working. It's such a fire risk to leave cables unmanaged and bare ends just sticking out. I cut all bare ends back and taped them all safely up.

Snow's Auto is NOT a BBB Accredited Business.

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