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Business Profile

Clubs and Organizations

Spokane Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reservation was canceled due to weather delays and told by representative that it would be refunded in full. No refund received, sent emails, told to call, called 6 times. No resolution. *********** is ghosting me.

    Business Response

    Date: 04/23/2024

    We appreciate the opportunity to address your concerns regarding your reservation cancellation. We have been in consistent communication with ************ and his mother regarding this matter. Their cancellation occurred outside of our cancellation window, and while we sympathize with the situation, it falls beyond anyone's control, including ours. Therefore, we are upholding our policy and cannot offer a refund for the canceled reservation.

    Despite our efforts to explain our policy and the circumstances surrounding this cancellation, we understand that they may be disappointed with our decision. However, it is important to reiterate that we are upholding our cancellation policy, which applies to all our guests equally.We understand that unforeseen circumstances prevented you from arriving for your scheduled reservation, and we empathize with the situation. Considering these circumstances, we would like to extend a credit toward another two night's stay at our facility as a gesture of goodwill.

    We value your patronage and hope that this credit will allow you to enjoy a future visit with us. Please let us know if you would like to proceed with this option, and we will be more than happy to assist you in arranging your future stay.

    We understand that emotions can run high in such situations,but we must maintain the integrity of our policies and procedures. 

Spokane Club is NOT a BBB Accredited Business.

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