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Business Profile

Electric Companies

Avista

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for Avista's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Avista has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Avista

      1411 E Mission Ave Spokane, WA 99202-1902

    • Avista

      1735 N 15th St Coeur D Alene, ID 83814-6119

    • Avista

      704 N Clay St Colfax, WA 99111-2106

    • Avista

      PO Box 3727 Spokane, WA 99220-3727

    • Avista

      803 Main St Lewiston, ID 83501-1837

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went on vacation to my son's home over the Christmas holiday for 3 weeks turned off all of the electrical appliances in the home. Turned down the heat to 55 degrees turned off the hot water heater unplugged everything in the house. TVs internet, lamps everything.? To the point I was worried that when we got back the pipes would have frozen. Instead I received a $168.00 electrical bill? Now how is that right? I know there was a rate hike in December. I looked because my bill was so high trying to figure out why? There is no way that We could have been charged this much.. Merry Christmas to me AVISTA.. ps. I have never seen an avista employee ever check my meter

      Business Response

      Date: 01/24/2023

      Good afternoon,

      We are happy to investigate this complaint. However, the complainant's name does not match anyone in our system. Is ******* the account holder? If not, we cannot provide specific account information as we cannot violate privacy laws. To proceed, ******* needs to 1) be added on to the account he is asking about or 2) have the account holder submit a complaint. 

      Let me know how to proceed.

      ******

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I suffer from GAD, insomnia &pain disorders. I haven't slept in 2 days because avista has been working on wires that aren't even down.ALL NIGHT LONG. My child who goes to school isn't going because he got no sleep. This is ridiculous. Find a way to inform us of upcoming construction so we can make other arrangements.PLEASE

      Business Response

      Date: 11/29/2022

      Thank you for sending this my way.

      Please see below for more information:

      The Utility received notification of a car hit pole incident near this location.Avista responded quickly and are working to keep power on in the area. Id like to advise ********* that for any planned outages that we have Avista does provide ample notice for customers to plan for any expected power outages.We are aware customers are on medical equipment, need medicine refrigerated,etc., and work to notify beforehand so that they can plan accordingly. However,for any unexpected incidents, notice will not be provided. We apologize for any inconvenience this has caused. If ********* would like to file for reimbursement, she would need to go after the party who caused the accident as they have liability to any damages caused by the outcome of their vehicle hitting the pole.

      Please let me know if I can be of further assistance.

      Warm regards,

      ***************************** (he/him/his)
      Commission Analyst II

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