Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6, 2024 myself, my son and daughter-in-law closed on a $535,000 house at ******************************************************************************************. As part of the transaction, Vista Title and Escrow was to pay off three of our creditors. They paid off two. They did not pay off a **************** personal loan with a balance of $1403.96 The escrow company paid only one installment of $163.11. Manager ***** ******* tells me it was an accident that they paid the wrong amount and the remainder of the $1403.96 was refunded by check to my son and daughter-in-law. I asked them about the refund check and they said ***** had told them the refund was for the property taxes that we should not have been charged for. What person in charge of making these payments could possibly believe a loan payoff of $163.11 sounds plausible. The statement from **************** clearly stated $1403.96 was the total due. Also, my closing documents from escrow state $1404 is earmarked for ****************. As a former news reporter, I told Ms ******* this whole thing sounds like a case of employee theft, but now I think it's a company theft. I am attaching an escrow closing document that shows the company earmarked $1404 for ****************, and I am attaching the ** statement ***** relied on. I also have a thread of emails that detail the conversation between ***** and myself if you would like to read it, I can forward it to you. Thank you.

  Customer Answer

  Date: 11/01/2024

  Good Day, and thank you so much. 
  
  Im writing to let you know my case against Vista Title has been resolved. **** from the company called me today to say, Yes, errors have been made and we will pay off the loan.
  
  I told **** I appreciated his investigation and I thanked him for calling me with the results.
  
  I failed to ask **** if the pay off would be $1240.89. Thats what I believe I am owed. I only mention this because at this point I have made additional payments on the loan, so that needs to be taken into consideration.
  

  
  

  Customer Answer

  Date: 11/25/2024

  Good Morning, 
  
  Im writing with an update on complaint  ******** against Vista Title & Escrow in *********** 
  
  Three weeks ago I emailed saying the complaint had been resolved. It was not.
  
  
  Rather than pay off the **************** personal loan in its entirety, the company waited until I had made more payments and then paid off the lower remaining balance.
  
  Vista Title was obligated to pay $1240.89. They paid $628.67.  I am now owed $612.22. Attached is the bank document showing the payment made by Vista Title.
  
  I had a hunch this would happen. 
  
  Thank you for hearing me out. 
  
  Sincerely,
  **** Zanakis  
  

  
  

  Business Response

  Date: 12/02/2024

  Vista Title issued a check to ********************* in the amount of $1,240.89, this was the additional amount that was to be paid per the lender's instructions.  I've attached a copy of the check that cleared our bank for documentation  The total payment of $1,404 to **************** now has us in compliance with the lender's instructions for this closing.

  I just left **** a voice mail to call me to confirm that her credit card has been credited for this additional amount.  The check cleared our bank on November 22nd.  I'm not sure what **** is referring to as for the $628.67 amount, but I'm sure we can get clarity once I talk with her.

  Let me know if you have further questions on this matter.

  Sinceely,

  ****** *****

  Regional Escrow Manager

   

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******