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Business Profile

Glass Company

Five Mile Glass, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A little over a year ago, a bird flew into my window on Labor Day weekend and broke the interior pane. Five Mile Glass replaced the window, and the owner reported not having the materials to complete the project. The window was tapped in, and he never returned to finish the work. I admit, I forgot that he needed to return and finish the job. The last weekend of August, the window fell out onto the roof and did not break. I called Five Mile Glass, and the owner came out and said there was a scratch in the window and it would need to be reordered. He said there would be no charge to fix it. With the weather cooling down and the possibility of rain, I am concerned that the job will never get done. For over a month, I've called seven times and spoken to someone at the shop or the owner, and I continue to wait for a response, text, or phone call. The only information I have is the window has been ordered and that the window was expected on 9/12/22. I would go somewhere else, but that would cost me something I already paid $395.18 to complete. I want the window replaced and installed correctly or my money back to get it replaced before the cold weather sets in.

    Customer Answer

    Date: 10/19/2022

     Complaint ID: ******** has been resolved.
    Sent from *********************************** (***********************************************************)

Five Mile Glass, L.L.C. is NOT a BBB Accredited Business.

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