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Business Profile

Gutter Guards

LeafGuard of Eastern Washington and Northern Idaho

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Guards.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2022

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-31-2023 I contracted with leafguard to install new gutters on my garage and carport. They asked and received a deposit for ******* to get it going. They said they would come install my gutters on 11-17-2023. When it was 3 or 4 days prior to the 17th they called to reschedule for the 20th. I accepted. When the 20th got here they never showed up and when I called they gave some excuse to reschedule again. At this point I was fed up with them so I asked for a refund since they have failed to do their job twice now. They refuse to give me my ******* deposit claiming it was outside the 3 day window. This is bs since I they are the ones not doing their job as contracted. I want my full ******* deposit back or I will proceed to escalate this further. They are a fraud and seem to enjoy scamming on an elderly family. My dad, who paid the deposit, is 83 yrs old and I am 55 and my wife is 54. They seem to relish on taking advantage of older people. Please help resolve this issue please

    Customer Answer

    Date: 12/12/2023

    Leafguard of Idaho

    ************

    ************

    Lic number LBPR223377

    order number 3459514

     

LeafGuard of Eastern Washington and Northern Idaho is NOT a BBB Accredited Business.

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