Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The total amount was ***** but I was charged a extra ***** total ***** I have not received my order, why was I charged the extra *****. fraud

  

  Business Response

  Date: 06/16/2025

  Dar Ms. ***************** you for allowing me the opportunity to address your concern.

   Im very sorry to hear about the confusion and stress this has caused. I completely understand how upsetting an unexpected charge can be, especially when you're on a budget.
  
  It looks like during checkout, you accepted an optional offer (commonly known as an upsell), which is what caused the total to increase to $97.75. Weve already flagged your order for cancelation and refund as requested.
  
  Youll receive a confirmation email as soon as the refund is processedit typically takes 35 business days to reflect on your card, depending on your bank.
  
  Please rest assured that were here to make this right, and we appreciate you bringing this to our attention promptly. If you have any other questions or concerns, dont hesitate to reply directly to this email or call us at any time.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 8, 2025, received 4 bottles of their Viscera capsules. I don't know how much they took from my card.I didn't order this product nor do I know what it's for. I don't want the product nor the" subscription" to it.I just dropped it off at the post office for return. I never heard of this product or business

  

  Business Response

  Date: 03/10/2025

  Hello Ms. ******************* you for allowing me the opportunity to address your concern. We sincerely apologize for any confusion regarding your order.
  
  Our records show that an order for Viscera-3 was placed on our website on February 26, 2025, with an exact match on the billing address verification system (AVS), confirming that the order was placed using your card and billing details.
  
  We understand that you have returned the product, and as soon as it is received at our warehouse, we will process a refund. If you need any further assistance, please feel free to reach out.

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving product discovered ingredients were not compatible due to history of breast cancer. Called daily for a week to speak to customer service. Could not speak to anyone who spoke English. Emailed conern twice with no reply. Opened dispute with credit card company. Instructed to return for refund. Did. Package returned marked undeliverable because they moved. I really want to return the product and receive a refund. With the number of complaints I read this is a deceptive reoccurring practice for this company.

  

  Business Response

  Date: 03/03/2025

  Dear Ms. ************************** you for allowing me the opportunity to address your concerns.
  Im sorry to hear about your experience and appreciate the opportunity to address your concerns.
  We want to clarify that our company has not moved, and we have not received a return from you. We made multiple attempts to contact you by phone on January 15th but were unable to reach you, and our reply to your email was undeliverable. ****************************************
  
  Since a dispute has been filed with your bank, the resolution is now determined by them. Once a bank dispute is initiated, we are required to follow their process, and the outcome of their investigation is final. If your dispute is still open, we recommend continuing to work with your bank for further resolution.
  If you have any additional questions, were happy to assist.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date if transaction was 12/16/24 and 01/11/25. It is an occurring monthly charge on credit card that was I was told was cancelled last month. I want the charges stopped. I did call and the man said he had cancelled it but it is there again this month.

  

  Business Response

  Date: 02/20/2025

  Dear Ms **************** appreciate the opportunity to address your concern regarding a subscription charge.
  
  After reviewing our records, we can confirm that the subscription associated with the email ************************ and the name **** ****** was successfully canceled, and no further charges have been processed since January 16, 2025.
  
  If you believe you have received additional charges, please verify whether you may have signed up under a different name, email, or payment method.
  
  We would be happy to investigate further if you are able to provide any additional details.

  We want to ensure this matter is fully resolved and appreciate you reaching out. Please let us know if any further clarification is needed.

   

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged several times for a product from this company, all on 2/16/224.

  

  Business Response

  Date: 02/17/2025

  Dear Ms. ***************** appreciate you reaching out and understand your concerns regarding these charges.
  
  After reviewing our records, we can confirm that your order was placed and successfully delivered to the shipping address provided at checkout. You may review the order details here: ****************************************

  Additionally, our refund policy includes a one-year money-back guarantee, which allows returns for a refund within that timeframe. Unfortunately, as the order is now over a year old, we are unable to process a refund at this time.

  For reference, our full refund policy can be found here: ************************************************************.
  
  We truly value our customers and regret any frustration this may have caused. If there is anything else we can assist with, please don't hesitate to reach out.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered SaneMD vitamins for $18.95 I see my bank account and I was charged for the vitamins plus $79 which I have no idea what it's for! I wrote to the company, there's nothing they can do, sure. She said they sent me an email with a receipt for what I bought, they didn't. She said I can return it unopened. That's not the point and now I have to spend money returning their bogus product. I'd like consumers to be aware they are buying more than one product even when you say no! I said no to all the extra bonuses they try and get you to buy. Obviously they didn't see my no's and sent something, I don't know what. Scam for sure! I want a full refund of $98!!!

  

  Business Response

  Date: 12/31/2024

  Dear Ms. ******************* you for bringing your concerns to our attention. We understand how frustrating this situation must feel, and we sincerely apologize for any confusion or inconvenience caused.
  
  Upon reviewing your order, we see that an upsell for additional products was accepted one minute after the original order was submitted. While this appears to have been unintentional on your part, we want to reassure you that we take matters like this very seriously and strive to provide clarity at every step of the ordering process.
  
  Due to an address issue with the information provided, our third-party logistics partner has not yet shipped your order. As a result, we have fully canceled the order and refunded the total amount of $97.95. You should see the refund reflected in your account shortly, depending on your bank's processing times.
  
  We are committed to improving our customer experience and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out to us directly at ************************************************************.
  Thank you for giving us the opportunity to make this right.

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thry charged my card for more money after I ordered something for ***** they charged a separate charge of ***** scammed me and then tried to say I must of ordered something else ..If I ordered more it would of been on bill I also got a message saying insecure site so I backed out before finishing the ***** purchase but they still charged it

  

  Business Response

  Date: 12/17/2024

  Dear Ms ******************** you for bringing your concerns to our attention. We truly understand how frustrating it can be to see unexpected charges and feel unsure about what happened during the checkout process.
  
  After reviewing your account, we noticed that you unintentionally accepted an additional upsell item during the ordering process.
  
  As of earlier today, we have already canceled and refunded your order in full as per your request during our phone call. You should see the funds returned to your account shortly, depending on your bank's processing time.
  
  We sincerely apologize for any inconvenience this situation may have caused. Please feel free to reach out if you have further questions or concerns, as we are always here to help.
  
  Thank you for giving us the opportunity to address this for you.

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22699016
  
  I am rejecting this response because:
  I didnt unintentionally  click anything I left ur web site when it warned Me ur site was unsecured  never clicked a thing ..
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a single bottle of Sane solution but when checking out it charged me for 3 bottles and there was no place to cancel or correct. A totally illegal scam. This company should be penalized for this illegal behavior. I will not accept this package and want my $69.00 returned as I did not order 3 bottles. I do not even want one bottle as ordered as I will never do business with ethics like this. Please stop them.

  

  Business Response

  Date: 10/31/2024

  Hello Ms. ************************ you for bringing this to our attention. We have carefully reviewed your account, and our records show an order placed under your email, *************** for a single bottle at $18.95 with no additional upsells or charges totaling $69.00. We do not see any record of multiple bottles being added to your order or an additional $69.00 transaction.
  ****************************************
  
  Unfortunately, this bottle has already been shipped to the address you provided during the checkout process and can no longer be canceled or stopped.
  
  To ensure accuracy, could you please verify that this order was placed on our website directly or confirm if there may be any other email addresses or order numbers associated with your purchase? We want to resolve this promptly and address any concerns you have with complete transparency.
  
  Thank you for your patience, and we look forward to helping you.

• Initial Complaint

  Date:09/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 9/8/24 for buy 2 get 2 free for the viscera -3. I only received 2 bottles in my shipment My order no isv4531825SANE THANK YOU

  

  Business Response

  Date: 09/16/2024

  Dear Ms. ********************* you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. It seems there was an issue with your recent order, and we'd like to resolve this as quickly as possible.
  
  To ensure we get everything sorted out for you, could you kindly email us at ********************************** with pictures of the items you received? Once we have that information, well send them over to our 3PL to send out the missing bottles from your order right away.
  
  We appreciate your patience and understanding, and we're committed to making this right for you.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 93-yr old mother was scammed into purchasing this product by their manipulative marketing. She never received the product and they will not refund or even resend the product. VERY POOR CUSTOMER SERVICE!

  

  Business Response

  Date: 08/20/2024

  Dear ****************,
  
  Thank you for bringing this matter to our attention. We genuinely regret any distress or inconvenience that your mother experienced regarding her recent purchase.
  
  We understand that the package has now been located, and we are committed to resolving this issue to your satisfaction. As soon as the product is returned and checked into our third-party logistics (3PL) facility, we will promptly process a full refund for the purchase.
  
  Our aim is to ensure that all our customers have a positive experience, and we take your feedback seriously. Please feel free to reach out if you have any further concerns or questions.
  
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 09/03/2024

  
  
  Thank you for your help in getting this resolved. After many interactions with the company, tracking down the package myself, and returning it; I have received a refund.