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Business Profile

Hotels

The Ramada by Wyndham Downtown Spokane

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Ramada by Wyndham Downtown Spokane's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Ramada by Wyndham Downtown Spokane has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The hotel room had blood all over the lamp shade, the bed blankets and bed skirts. The ceiling also had blood all over it. The inside of the bathroom door was covered in what looked like bodily fluid with someones long brown hair stuck to it. The elevators stopped working multiple times and my son and I got stuck in it at different times. The pool on our second day there was over chlorinated and caused my 9 year old to get out with burning eyes and blurry vision. He ended up with a dry flakey rash from all the chlorine. We went to the complimentary breakfast and the eggs had someones long brown hair in them. The orange juice was so watered down it was orange water. It said waffles were available but they were only offered on Sunday and both my boys were disappointed with the false advertising. Upon check out in overhead the manager say she didnt charge the party in line ahead of our group a deposit even though she charged my group a deposit. The hotel was a health and safety hazard and the only reason we stayed was bc we were from out of town for a basketball tournament and all the hotels were booked. Every person in my group found blood, mold, dirt and filth in their rooms and we all came with children

      Business Response

      Date: 03/20/2024


      BBB Case #: 21454721
      Hotel Site #: 50330
      Customer Care Case #: ********

      Dear Contact:

      Thank you for notifying our office of the concern filed by ******************************* at the Ramada property in Spokane, WA.

      To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before March 22, 2024. As a company, were committed to delivering a great experience with every stay with us.

      Thank you. 

      *******
      Liaison, ********************************************** & ******** ****

      Customer Answer

      Date: 03/24/2024

      Additionally the only reason we stayed and didnt ask for a refund is because we were from out of town visiting for the basketball state tournament and all the hotels were booked. We literally had no choice but to stay

      Customer Answer

      Date: 03/25/2024

       
      Complaint: 21454721

      I am rejecting this response because: I have not received a response from the business through email or voicemail.

      Sincerely,

      *******************************

      Business Response

      Date: 04/03/2024


      BBB Case #: 21454721
      Hotel Site #: 50330
      Customer Care Case #: ********

      Dear Contact:

      Thank you for notifying our office of the concern filed by ******************************* at the Ramada property in Spokane, WA. 

      Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 

      We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.

      After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.

      The General Manager of the Property has updated the case stating they have refunded the guest. Please allow 3-10 business days to see that on your account. 

      If your offices require more information on this matter, please contact me directly at ************************************.


      *******
      Liaison, ********************************************** & Resorts, Inc.
      Office: ************

      Customer Answer

      Date: 04/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that in light of no one emailing or leaving a voicemail for me this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Customer Answer

      Date: 04/16/2024

      Haven't received a refund from Ramada Inn Spokane. April 3rd, 2024 they said a refund had be sent and to wait 3-10 days. Today would be day 10.

      Business Response

      Date: 04/23/2024

      BBB Case #: 21454721
      Hotel Site #: 50330
      ************* Case #: ********

      Dear Contact:

      I would like to extend apologies for any additional inconveniences to the guest.

      Unfortunately, Wyndham ************* does not have the ability to access billing information at the property level as they are independently owned and operated. I do recommend that the guest contact the property directly via telephone at ************** or via email at ************************************************************. I have also requested the general manager to contact the guest directly.

      Thank you,

      *******
      Liaison,*************
      ********************** Hotels & Resorts. Inc.

      Customer Answer

      Date: 04/23/2024

       If Wyndham doesn't have the capabilities to issue refunds then why did the general manager respond saying a refund had been issued? I'll be posting about this experience on social media. This is beyond unprofessional

      Customer Answer

      Date: 04/23/2024

       
      Complaint: 21454721

      I am rejecting this response because: until I receive my refund I'm not marking this as satisfactory again. 

      Sincerely,

      *******************************

      Customer Answer

      Date: 04/29/2024

      No one from Ramada Inn has emailed or called about this issue since I last updated on it. Where is my refund?

      Customer Answer

      Date: 05/02/2024

      How can you close this when the business SAID they would refund me and still haven't?

    The Ramada by Wyndham Downtown Spokane is NOT a BBB Accredited Business.

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