Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business had completed a sprinkler winterization blowout in the past. Going into early fall they reached out via email to see if I wanted it scheduled again. I responded saying yes asking them to schedule me if possible. After receiving no response for weeks, I had to hire another company to do that task so as to risk my irrigation freezing. After the other company completed this service, Greenscape still showed up and completed a redundant service with no confirmation and is trying to bill me.

  Business Response

  Date: 04/28/2025

  Hello,

  Please see the attached documents to show the many appointment reminders / notifications sent over to the customer. The customer asked for ********************** on 9/4/2024 and that same day received a booking confirmation via email and text. In the email he replied to, we outlined the following which can be seen in the attachment. 

  -Once you have replied to the email I will send you a booking confirmation email through our scheduling program OR
  let you know that youve been scheduled (plus a booking confirmation email) for the next available date if the requested date is full. You are welcome to reply back if you want to pick an alternate date.
  
  ** This email is being sent out to hundreds of other customers as well, please be patient as I work my way
  through the replies. I do go down the list as they come in. Watch for your booking confirmation email and/or
  a reply back from me.

  This informed customers of how their appointment would be confirmed. We held that same standard for this customer. The customer also received a day before notification via text and email, seen in the attachments, but made no contact with us to cancel any service. The day of the appointment, we also send dispatch notifications via text and email. An invoice was sent his way the day of service 10/21/2024.

  Once the bill became overdue, we called him after 30 days. At that time, the customer stated he never requested our **********************. We looked into this. We saw service was requested via email, notifications were sent out, and informed him the **** ***** stood. We called monthly for many months until the account became severely overdue and further action needed to be taken. We sent a final notice email on Thursday, April 24th, 2025. We sent the customer the attachments we have here as well as what the email said, that the booking confirmation would be sent as confirmation of appointment due to the high volume of emails.

  The customer still disputes the bill disregarding all reminders and booking confirmations that were sent. With the attachments as proof and how we outlined our company practices in the email that the customer replied to to book with us, we do believe that this dispute should not hold.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23251204
  
  I am rejecting this response because:

  I did not say it was due to a lack of service, I said it was due to a lack of confirmation in a timely manner with no serious ability to reject their service. It was performed with no confirmation after paying another company to do it who did provide a response and a confirmation.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Greenscape blowout from sprinkler system for the past 5 years. Each year, there seems to be an issue with their service and one part or another of my system freezes. When I return in the spring, I find some sort of damage. The last 4 years, they have come out and fixed the issue under warranty and it has never been a problem.This year, when I returned there was a valve that had frozen and broke. They came out and fixed it and over long correspondence over the summer they kept saying they would get back to me and review. They told me to ignore the bill until they contacted me. I started getting late notices and someone from Greenscape called to tell me I needed to pay the balance. I told them, I was under the impression this has been solved.Now I continue to get late notices. Greenscape needs to stop sending me billing notices.

  Business Response

  Date: 01/09/2025

  Hi ****, 

  We are sorry to have upset you in the matter. Our technician on site is has been in the industry for a long time and felt strongly this particular repair was not a result of a bad winterization of your irrigation system. He felt it was a chargeable service, but we understand you felt differently. After months of no response to our invoices from your we reached out and found you argumentative and angry in regard to the matter. As a result of our conversation we both agreed to have the bill cut in half. We sent numerous invoices to follow with the bill cut in half that went unpaid. We then called back several times and you continued to fight with us and so we moved on.  We did our best to meet you in the middle as we agreed but did not find you willing to hear our side or follow through on the agreement we thought you made over the phone.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 20831172
  
  I am rejecting this response because:

  I don't understand why they are responding to this now. They already talked to me on the phone, told me to go pound sound and they were sending to collection agency.

  I squashed this with the collections agency and threatened legal action. This business is not customer friendly, doesn't back their work and is a terrible service company.

  Sincerely,
  
  **** ********