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Business Profile

Major Appliance Dealers

Appliance Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Appliance Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Appliance Warehouse has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Whirlpool Washing Machine from this business on 4/18/2025. I told them my brother would be picking it up on 4/19/2025. I gave my brother a copy of my receipt with the Sale No. visible per my salesman's instructions. My brother arrived at my house in the afternoon with a different machine than the one I bought. I checked the pictures I'd taken of the machine I bought to be sure, and there was no doubt the machine my brother had been given was the wrong one. I called Appliance Warehouse immediately. The manager who had sold me the machine spoke with me and was apparently relaying the details of our call to the owner. The manager told me to "just bring it back." I explained that, because they wouldn't deliver to Reardan, my brother had driven from **********, ID to their shop to pick up the machine, but that he is older and unwell and I couldn't "just bring it back." I wouldn't ask my brother to make the 45-minute trip in from ******* to ******* and back again, then drive all the way back to **********. I said that this wasn't our mistake but theirs; they had given him the wrong machine, not the one I bought, despite the fact my brother showed the owner the receipt/sale number and tried to verify he was getting the right machine. The owner repeatedly argued that I would have to exchange the machines myself or pay him a delivery fee. In addition, he wasn't willing to exchange machines for four days. I protested, insisting that I had done what I was instructed to do, that this situation was completely unacceptable and arguing with me about paying for his mistake was inappropriate. I offered to accept a refund of $100 to keep the machine they delivered, but the owner refused, insisting on a $50 delivery fee. At this point I don't trust Appliance Warehouse any further. I don't believe they'll pack or transport my machine with care. I will keep the older machine they gave me for a $100 discount refunded to the credit card I used at purchase.

      Business Response

      Date: 04/25/2025

      The issue was resolved by having my manager take care of the situation.

      Customer Answer

      Date: 04/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Krumkop

    Appliance Warehouse is NOT a BBB Accredited Business.

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