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Business Profile

New Car Dealers

GMC of Riverfront Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2009 Honda Pilot on March 07, 2025. I also purchased the **************************** Contract for $3417.00 plus tax for this vehicle. At the time of purchase I was told I could cancel the contract within 30 days without penalty.I cancelled the contract on March 09, 2025 via the Dealer Loyalty Protection website listed on my contract. I contacted the dealer on March 11, 2025 via email asking if I needed to do anything else. I did not receive a response.I contacted the dealer again on April 4, and received no response.On April 16 I contacted the customer service at dealer loyalty protection, on April 17 they responded that GMC of Riverfront Park had not cancelled the contract.I forwarded that email to *** on April 17.On April 18 I received an email from *** that they would contact the warranty company. I again emailed *** and ********************************* today, April 29. I received an email back from *** stating that they have not been in contact with the ********************************************** has been more than 7 weeks since we purchased the contract and have tried to cancel it. As I understand it the dealership has not cancelled the contract and the refund process has not started.I believe at this point the dealership should refund me directly for this contract.Thank you ****** *******

    Business Response

    Date: 05/29/2025

    BBB,

    Becker Buick GMC sold their dealership to GMC of Riverfront Park on March 12, 2024. 
    This complaint was filed in May of 2025!!

    This is not a Becker Buick issue!! There cannot be a response from me.

    Please do not use our PO Box any longer, it will be cancelled soon.

    I suggest reaching out to GMC of Riverfront Park with your issue.

    Thank you

    ***** ********

    former president

    Becker Buick GMC

    Business Response

    Date: 06/10/2025

    Dear Ms. ***************** you for your patience throughout the resolution of your cancellation request regarding the **************************** Contract purchased with your 2009 Honda Pilot on March 7, 2025.
    We confirm that the cancellation of your service contract has now been processed, and a refund check has been issued accordingly.  We regret the delays you experienced and acknowledge the inconvenience caused by the lack of timely responses and follow-up.
    Your persistence in following up was entirely justified, and we sincerely apologize for any frustration this situation may have caused. Please be assured that we are reviewing our internal procedures to help prevent similar delays in the future.
    Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.
    Thank you again for your understanding.
    Sincerely,
    ****** ********

    Controller

    GMC of Riverfront Park

    ************************************************************

    ************

GMC of Riverfront Park is NOT a BBB Accredited Business.

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