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Business Profile

Optical Repair

Stahl Optical Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

This profile includes complaints for Stahl Optical Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stahl Optical Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January, I ordered glasses from Stahl Optical and paid $250 through my flex spending plan. Despite repeated attempts to contact them, I have not received the glasses I paid for. I have left numerous voicemails over the past several months, but Stahl Optical has failed to respond. They accepted my payment but have not fulfilled their obligation or provided any communication regarding my order. I am requesting assistance in resolving this matter and obtaining either my glasses or a full refund.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2024 visited this bussiness like I have done for many years. My insurance benefits for glasses was set to expire so I went in to get a new glasses. Nothing was said about their business model being . January. Within the first few weeks in January 2025, I went into have a pair of glasses repaired and checked on my order. Still nothing stated they were changing the way they did business. January 14, 2025 They stated on their ******** page they were going mobile. To give them a few weeks to get things switched over. I was patient waited a few weeks called voice box full then I sent an email off with a generated response that things were taking longer than expected. I emailed them 3 times last time being 3/3/25. The response email from them still dated 1/27 with taking longer then expected and still communication on their end. My insurance didnt not pay in full which is normal and I usually settle my bill upon Pick Up. My next step is contacting my insurance company as I feel this is fraudulent. I would just like my glasses that my insurance covered. Their ******** posting is full of people complaining about the same issue and no contact made on Stahls part. I will attach a screenshot of the generated email I received

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/14/24 I ordered and paid in full for new prescription tri-focal lenses and was told it would be 7-10 business days. On 12/2/24 owner, ******* *******, called and said the lab had sent progressive lenses instead of the tri-focal and that she would send them back to be re-done. I called numerous times between 12/2/24 and the present and was told most of those times that "the mail hasn't come yet today." I was finally told on 12/17 the computer indicated "order ready to ship." As of 12/29/24 when I called the computer indicated they'd been shipped "last week" which would have been a week after I was told they were "ready to be shipped," and that **** was going to the lab to try to figure out what happened to them. On 1/3/25 I called and the voice mail message indicated "this is Thursday, 1/2/25, and we are closed today and tomorrow for inventory." When I called this morning, 1/6/25 at about 7:30 a.m. to leave a message indicating I was still waiting for my glasses a recording immediately came on stating, "The number you are trying to reach is no longer in service." I've contacted the local Crime Check, my credit card company to see about getting my money back and my former medical insurance to let them know they too had possibly been defrauded. I paid $496 out of pocket and the insurance paid $200.00

      Customer Answer

      Date: 01/28/2025




      The problem has been resolved.  I finally, 9 weeks later, got my new glasses.  At that time I was also informed the business was going out of business and I was not surprised to hear that.  Thank you for any assistance in this matter.

    Stahl Optical Inc is NOT a BBB Accredited Business.

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