Reviews

Review Details

• Review fromBecky N

  Date: 05/10/2024

  5 stars
  ******* and **** are wonderful. My packages always arrive in a timely manner and are always correct. If ever there is a time ************************** makes sure to let me know. She posts updates on Tik Tok and on Discord. In my opinion as a new business they are doing a great job.

• Review fromKristine S

  Date: 05/10/2024

  5 stars
  I've been buying from them for a while and they have great quality journaling items. She is always honest and upfront. I was missing an item form my order and received it in a couple of days and we don't live near each other. Her journaling paper and PET tapes are superb. Her shipping times she tells you up front will be a couple of weeks and let's you know when it's going out. I will be ordering more from them.

• Review fromLisa B

  Date: 05/10/2024

  5 stars
  Absolutely love their journaling products from Stacked Positivity. The owner and her husband truly care about their customers and the business they are growing. Amazing digital prints for journals as well as PET stickers and tapes. Amazing customer service.

• Review fromDebbie B

  Date: 05/10/2024

  5 stars
  I can't rave enough about this business! The quality of the merchandise and the care and kindness that go into the customer service are above and beyond. ******* and **** have built a community, not just a business, and that is something unique these days.

• Review fromSylvia R

  Date: 05/10/2024

  5 stars
  The quality of product, and customer service from *************, and the staff at Stacked Positivity have been impeccable. I am extremely happy with the product and the promptness of their service! Will shop with them again!

• Review fromGiselle R

  Date: 05/10/2024

  5 stars
  I absolutely love Stacked Positivity. Beautiful, high quality products that are packaged with so much time, care and dedication. ******* is very communicative along every step of the ordering, packaging and delivering process. She puts her heart and soul into the business and it shows. I love this business and will always come back to shop all my journaling needs. Thank you!

• Review fromRachel G

  Date: 05/10/2024

  5 stars
  High quality prints, stickers and tapes. Fantastic assortment of items.

• Review fromAlyson L

  Date: 05/10/2024

  4 stars
  ******* and **** are two of the most genuine people I know. They run a good business complete with top rate products and are very easy to work with. They have had minor shipping delays due to illness and business growth, both understandable. They have both worked themselves to the bone, getting caught up. I would recommend them to anyone I know.

• Review fromstacey h

  Date: 05/10/2024

  5 stars
  One of the best businesses Ive ordered from! Always responsive and accommodating :-)

• Review fromDawn H

  Date: 05/09/2024

  1 star

  Dawn H

  Date: 05/09/2024

  I want everyone to be aware of the absolutely mind boggling, terrible customer service of this junk journal "business". ******* is an absolute fraud. I spent hundreds with her during her Tik Tok lives. One order, I never received tracking. I inquired about it and that's when it all went off the rails. She claims she recorded herself packing and shipping that shipment (never saw proof of this), never provided tracking for original order or for the one she claimed to have sent to replace. She would never give me a straight answer and I have all of the emails to prove it. I told her numerous times I didn't want the product at this point but a refund. I gave her to end of day, she didn't even let me know how she would refund me. I made a claim with my bank the next day. Now I've had 2 emails from her telling me if I don't cancel claim (b/c she finally refunded me later that day) that she's filing a police report on me for theft. She claims I've received both packages ($76.06 was my original order total) and I haven't. She also said she would tell other small businesses about me. I am appalled at the customer service from her. I gave her many chances to make this right. I have all the correspondence to prove this. She always talked in circles and never just admitted she messed up. I would have been fine with my order or a refund. It wasn't until I had to make steps to get that, that I've decided to put it out there to the public. She claims to be a recovery addict who is a woman running small business. Don't fall for her schtick. I did and I regret it. All I wanted was an admittance of mistake, rectify issue, and never shop with her again. She chose to block me, give me the run around, threaten police action, and spreading lies to others about me. I have gotten refund but it was such a hassle. And she still claims she didn't do anything wrong. Beware when buying from her on Tik Tok lives.

  Stacked Positivity LLC

  Date: 05/10/2024

  *******************, if you want I am happy to post the several emails where you originally complained about the 3/18 order on etsy and I provided you with not one but 6 tracking numbers. I also have the claim that you made with the post office with the tracking number I gave you for your order where you told them you didn't get the order. 

  I then said I'd refund you....what other way is there besides the way you paid? And then I refunded you via venmo, notified you via email I gave your refund and it could take 5 business days to show in your account. It went through on may 2nd and you filed your claim may 4th I reached out same day with screenshot showing I refunded you and sent out your replacement order because I felt bad for the whole situation. 

   

  You never took your claim down and escalated it t your bank after our conversation and they took the 2nd claim from my account. (For holding while the investigation is done) and I checked the 2nd order (the replacement order) I sent and it was delivered to you prior to you making this email. 

   

  So at this point you've gotten a replacement order on an order that says it was delivered. 

  And then you got a full refund from me but you still refuse to cancel your claim. And you said you did but when I called the bank and the venmo to inform them of what's going on they reassured me you never canceled the claim. 

  This is fraud and theft and I will file a report on anyone who not only gets what they paid for, and a full refund from me on top because you were a valued customer and I felt terrible, but then you turn around and keep a claim open and continue to tell them you haven't gotten anything from me. This is lying to steal more money from me. 

   

  Your two friends spoke out because a winner didn't get a freebie from me. Because I was given the wrong address...and I reached out to the 3rd party about it but she never got back to me. The winner never followed me and I can't find her on the tik tok. So no she didn't and won't get a free loop of tape from me until I get the correct address. But because of their experience you have been out for blood

   When i figure out how to post photos on here I will because the way you spoke to me was not okay, calling me crazy, saying I must have relapsed. I not once called you a name. I reached out to you as a courtesy to drop the claim and I would drop the charge. And yes other online small businesses need to be made aware of this behavior. You were such a valued friend and customer. I'm sad that you chose to.listen to half truths rather then go with your own experience with me from the last 5 or 6 months you have been shopping with me. 

   

  I am sorry that you didn't receive the original mail but iv apologized countless times. Iv replaced your order, and gave your full refund. It could have been over, but YOU chose to file a claim and say I did not to these things and that is fraud and theft. 

  And now to try to tank a small business ran by a fellow crafter and woman.  :(