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Business Profile

Patio Covers

Alpine Patio Concepts Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Covers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Alpine Patio install a patio cover, the cover collapsed during the first snow. This was not a heavy snow or an unusual or excessive snowfall.

    Business Response

    Date: 03/05/2025

    The cover did not collapse.  I met the customer on site at 4:30pm Tuesday afternoon to address concern that was described over the phone.

    The interior secondary support posts were bowed due to frost heave from the slab lifting.  There was no damage at all to the cover, it was not collapsed.

    I offered to replace the posts with a larger size, which was agreed upon.

    I expect a retraction of statement by Mr. Richards.

    Customer Answer

    Date: 06/09/2025

    Alpine Concepts installed an awning at my resort property in Usk Wa. During the first normal snow fall the support posts bowed under the weight of the snow. Rear support post was only 1x1 which was to light for proper support After Alpine Concept's inspected the bowed support post they agreed to replace them with larger post, within two weeks, that was in early March 2025. . After repeated attempts to call, the work has not yet been done. They do not return calls. At this time I would like Alpine Concepts to remove the defective awning and issue an immediate refund so I can have a more reliable company reinstall the awning. if this does not happen, I will file a causal action in Spokane District Court against Alpine Concepts INC DBA as Alpine Patio Home Concepts UBI 602572074. To be served against Registered Agent Thad Schoesler on or about June 16 , 2025. I am now researching their Bond to file a complaint. If you can help in this matter, it would be appreciated

    Business Response

    Date: 06/24/2025

    The cover did not collapse.

    Support posts at the attachment point bent due to concrete slab frost heave.

     

Alpine Patio Concepts Inc is NOT a BBB Accredited Business.

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