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Business Profile

Pawnbroker

Pawn 1, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for Pawn 1, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pawn 1, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited this establishment on Tuesday with the intention of pawning off excess items I had moved during a military PCS. Accompanied by my father, I spoke with a man with a large ***** about pawning off guitars and amplifiers. This process was smooth, up until they required ID. I have an expired license, but per WA law, all active duty have non expiring licenses during the duration of active military service. They rejected my valid form of ID, despite it being IAW Public Law 46.20.027. I then showed my CAC. They said "I don't know" and rejected this as well. I then asked the clerk if it would be okay to have my dad **** in lieu of me, and that's when the clerk seemingly forgot our previous conversation and threatened to report us to the police, simply for asking a question. I was then hastily handed back my belongings. This was an incredibly embarrassing and avoidable incident, and I am disgusted by the way this business handled this ordeal. It definitely goes without saying, but simply asking a question should not be grounds for legal action, especially considering THEY are the ones who chose to decline my valid forms of ID. This threat was completely unfound, as both clerks who saw my ID's confirmed I am active duty, and secondly, those belongings I was attempting to **** belong to my Dad and I. The clerk responsible for the Music section, as well as my terrible experience should apologize for his actions.

    • Initial Complaint

      Date:01/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had put a lawn mower on layaway with with the company that I had my daughter use her card to pay on. The layaway period was through September 9th, however they manager cancelled my layaway days prior and refused to refund my money. There was no part of the layaway contract that stated I couldnt use a debit card with another name to pay toward the layaway, yet that is the reason I was given for the breach of layaway contract and theft of the money I had paid. The real reason was personal because the manager had just fired my son-in-law and wanted to get back at him. That is no excuse to s**** me over and I believe if the company refuses to honor my layaway of which terms I followed, I deserve a refund of the money I paid. I now am out the money and the lawn mower while they are just cashing in extra profit.

    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pawn 1 ******************************************************************** is a fraud. Bought something online at a listed price and as I was making the drive order they cancelled my order and relisted it for a higher price. Perfect example of bait and switch tactics. Called the manager, *****, and he showed no remorse and pretty much explained that I could buy it at a higher price. This is not okay and I refuse to give them any more of my business until this is resolved

    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 19 at 6:30pm in *************** I pawned a latest model, like-new MacBook Air. I sought as much as the shop would issue for the ****. The staff member who executed the transaction, his fully knowing this, told me more than once and no question, that $400 is as much as the Shop can loan for the ****. I would not have taken $25, $100, $200, $350. Separately, an interesting Company policy that a female staff informed to me just the other day is of the Shops - self-admitted - 25% - 33% hardline **** rate. Wow. On May 19, the staff member told me that the Company pawns so low because, he articulated, if the Owner does not pay the interest and the Shop places the Item on the floor, then the Company collects the unpaid **** interest as a part of the sale to the new, hypothetical, Buyer. On that note, if someone enters the Store and seeks to buy an item, say a bike, watch or computer, which is on the floor - and that is for sale - due to a Customers failing to pay interest, **** one collects that persons unpaid loan interest payments from the sale to the unrelated Buyer. When I went in a couple days ago, and one reason was to ask if there was any **** room on the computer or fly rod, I was told, No. This information was from a Staff member, but moments later the Manager walked up, looked at the Computer screen and, regarding the MacAir, said: You could have gotten $500. I tried to break into and understand this shocking new development and certainly information, but among the Staff member, the Manager, the Market Manager, the Regional Manager - and even a store Manager in ********** - in my words about talking to all of them: Nothin to see here. I was given all sorts of smooth and assured explanations, one being that if the Manager had coordinated the transaction, as opposed to the Staff, I would have stood a different chance of a higher **** amount. It appears they made a policy, communication or accuracy error, because $500 was available but not offered.

    Pawn 1, Inc. is NOT a BBB Accredited Business.

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