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Business Profile

Railroad

Northwestern Trailways

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northwestern Trailways's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northwestern Trailways has 2 locations, listed below.

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    • Northwestern Trailways

      4611 S Ben Franklin Ln Spokane, WA 99224-5178

    • Northwestern Trailways

      1002 NW Nye St Pullman, WA 99163

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought a ticket to ride Northwestern Trailways from ******** ***** to ***** ***** for $54 (order#******). I was at the bus stop, and the driver blew by it; didnt even slow down, so I want my money back. I called the charging number (51 minutes wait), and they referred me to another number (1 hr, 2 min wait), who referred me to another number where my position in line changed from 6 to 3 to 1 back to 3 and then 6, and I gave up. In an entire morning I cant get my refund.

      Business Response

      Date: 06/24/2023

      Northwestern Trailways would like to extend our apologies for the inconvenience you experienced.

      Although these problems are not pleasant to address, it gives our company an opportunity to evaluate our current procedures and make changes to our employee training to better serve our customers.

      We apologize that we may have missed you. Though it is a very uncommon occurrence, at times our employees get so much on their mind that they do miss very important steps. We appreciate feedback from passengers as well as your letting us know of this occurrence. We have spoken with this particular employee to hopefully prevent a situation like this from happening again.

      It appears that you purchased the ticket through a third party, Trailways(ride.trailways.com). With this being the case we did not and have not collect the funds for your trip. You will need to contact them about reimbursement, for they will not pay us until the trip has been completed. Therefore the funds remain with that company. Again I apologize for any inconvenience. 

    Northwestern Trailways is NOT a BBB Accredited Business.

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