Complaints

This profile includes complaints for Clickit RV LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clickit RV LLC

  10606 N Newport Hwy Spokane, WA 99218-6007

  
• 

  Clickit RV LLC

  12976 N. Frontage Rd Ste 1 Moses Lake, WA 98837

  
• 

  Clickit RV LLC

  1180 Market St Union Gap, WA 98903-2803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It saddens me to write a bad review. Its not something I like to do. I was a retail business person for 34 years and word of mouth and customer feedback is key to success. My buying experience was excellent however thats where it stopped. I started in June with the service department for some warranty repairs. I called, left messages, emailed them repeatedly. To this day I have not received any response from them in regard's to any of my issues. I was treated poorly on the phone and promised repeatedly that they were on it and would call me back. None of that happened. I finally reached out to ************* they recommended that I find a mobile ** repair shop and they would get things approved and taken care of. I have spent countless hours on all this. I had to pay $200.00 for the service call of the mobile ** shop to come look at the ** to start a claim, that money is not covered by ************* Thats $200.00 dollars out of the ** fun money jar.The other side of this is Clickit RVknew I was moving into this unit in September for full time living and needed this work performed before then. Even knowing all this they still did not hold up to the requirements and expectations of ************ or myself as a consumer. My kids are planning to purchase an ** this coming year, you can certainly know this is not the dealer they will be buying from and that is a shame. Shame on you the management of Clickit RV for allowing this kind of treatment to any consumer.

  Business Response

  Date: 10/18/2024

  We have spoken with the customer and we believe all issues have been resolved. We strive to keep our customers' happy. Thank you for allowing us to respond and address these complaints. 

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 30th I bought a 5th wheel rv from clickit rv. Spent just north of $93,000 on this rv. Every sales person told me I could tow it with my modified truck with no issues, now in order to tow the rv I have to unmodified my truck to even go safely down the road. Then they sold me a "lemon" I've had nothing but issue, from wall not constructed right, doors pealing, water leaks, over 22 issues at hand. It's bee. In the shop for the first 2 months of me owning it, I've contacted everyone I can and the owner all he has to say is I must unmodified my truck to have this rv. So now this is my problem to deal with over a $6,000 bill to do this unmodification that's a must! He has no answer for the sales man lying about the tow ability or that the trailer needs a bunch of work.

  Business Response

  Date: 06/27/2024

  We appreciate the opportunity to respond to this complaint. Based on the customer's year/make/model of his truck, he is able to tow the ** he purchased. We are not privy to nor can control any modifications added or removed to the truck. As far as repairs & fixes, we have addressed all issues brought to our attention. These are manufacturer warranty defects and we have gone above and beyond to fix all issues as fast as we can while facing shipping delays on part orders. We will continue to do our best to accommodate **************** repair concerns as they come up. The issues are all cosmetic and nothing is preventing him from using the **.  Thank you for allowing us to tell our side of the story! 

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21843803
  
  I am rejecting this response because: they sold me an RV based off of lies four different salesman told me I wouldn't have any issues with the Process as they all seen my truck in person and told me "without a doubt" you'll be fine towing which is wrong and i am unable to safely travel the way it is. As of being able to use the trailer that is also wrong. I work on the road "the reason I bought the trailer" so I could cut down on the cost of hotels and living expenses. So with the inability to tow the trailer to the next job I in fact can't use it. Also with the lies I've been told so far I honestly don't trust putting my personal possessions in the trailer as it has to go in and out of the shop to be "fixed". No one at the business likes to communicate and keep me up to date with issues they have found or have fixed. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new 5th wheel. Picked it up and brought it to the lake for our season spot. The refrigerator wasnt working. The dealership doesnt provide a mobile repair service. Had PNW mobile repair, a former employee come to diagnose the refrigerator. After two attempts he determined that we needed a new refrigerator. My trailer has been sitting 6 months at the Clickit service center to be repaired. Yesterday, 4/20/24 they called and said it was ready for pickup. I asked specifically for the refrigerator to be plugged in so I could verify the repair. It failed as expected because the service center didnt listen as I made them aware of the mobile repair technician recommendations. Now we have to wait again for our trailer to be repaired. We had to cancel trips we had planned and postpone our season at the lake, which is $500 a month. I want the refrigerator fixed NOW and a trailer to use while we wait for the repair. Or reimbursed $500 a month for the wasted spit we pay for the lake.

  Business Response

  Date: 05/03/2024

  We have been in communication with the customer and things have been resolved. Thank you for allowing us to respond!

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an RV at the ********** dealership. I paid a ****** deposit and was quoted a full price of ********. On Jan.26 2024 when went to the dealership to pickup our new RV I gave them a cashiers check for ********. I asked about refunding my deposit as I paid the full price with the cashiers check. We were told the deposit refund would need to be issued by the main office. It is now March 22 2024 and after calls to the ********** office and the ******* office and repeated with promises of a refund check in 10 days we are still waiting.

  Business Response

  Date: 03/26/2024

  We refunded the customer yesterday via check for $500.00. Thank you for allowing us to respond.

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2011 ************** 32 FS from the now out of business Pasco location. They delivered the ** to ** with a blown inverter, a slide that creeped out as you drove, stairs that wouldnt retract, a transmission leak, and a ton of cosmetic damage. The ** had clearly never gone through any sort of inspection process. We got them to finally pay for the inverter to be replaced only after signing a contract saying they were not liable for any of the other issues. Went all the way up to the owner, ************* (sp?) who did nothing but blow smoke and did nothing to actually remedy the situation. We finally walked, licked our wounds and settled with the fact we were completely fleeced. Now, two years later, the ** is back in the shop with broken stabilizers, needing a new AC power cord, new radio that shorts out constantly and a new slide motor when the warranty company Click it Sold us denies the claim. All because Clickit sold us a warranty for a pull behind trailer and not a drivable **. Now the ** has been in the shop for 5 months while Click it and the warranty company hash out whatever needs to happen. Click It is a terrible company in every way from the top down. They will take your money and sell you garbage and not think twice about it. Take your money elsewhere.

  Business Response

  Date: 02/23/2024

  We were not made aware of the warranty issue until February 9th, 2024. The warranty provider (Axiom) confirmed yesterday, February 22nd, 2024, that all claims are being transferred to the correct policy. We're sorry that he's having trouble with his RV. Thank you for letting us tell our side of the story!

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband (*********************) and I bought a new Forest River Puma XLE 30-DBSC at the ** show on Friday, January 13, 2023 (total cost around $50,000 after warranty and taxes). Because we bought it on a Friday and the ** show was scheduled to last all weekend, ClickItRV asked us to allow them to continue showing it on the condition ClickItRV would repair any and all damage that might be sustained to it via the ** show foot traffick. After this, *****-It ** had to do some repairs - replace a cracked shower/tub (one of the workers had accidentally damaged), among other things, such as the main entry door not closing property. It wasn't until end of March/early April that we were notifiedthat the trailer was ready for walk-through/orientation. On April 7th we did ****** orientation/walk-through. Several damaged items were noted including a cracked plastic vent frame, exterior door crack, stained pillows/furniture, and hanging ceiling molding strips spanning across the trailer's interior ceiling, not horrible but about a 1/4 inch gap between the molding and the trailer's ceiling. The person we did the walk-through with took several pictures of these items, including the hanging molding, on her tablet. In **** ***** It ** notified us that all repairs had been made except for the hanging molding and I was expressly told by someone (I believe ******) in the scheduling or service department at ***** It ** that they didn't want to keep our trailer any longer now that it was camping season, and they would send someone out to our summer camping spot about 1.5hrs away. We were later told in June (after several follow-**** that they do not provide maintenance outside their facility. When we picked up our trailer, the bottom of the trailer was damaged and held up by a couple pieces of tape which quickly fell off. We also discovered that the shower they replaced was not working which we were not aware of as it was never tested at our walk-through.

  Business Response

  Date: 01/19/2024

  Our service manager has been in contact with ********* and ***** and we believe these issues have been resolved. Thank you for the opportunity to resolve this complaint and respond!

• Initial Complaint

  Date:12/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* cabinet doors were warped and the bathroom door did not fit the frame you could put your hand through the closed door. They have had the unit at there place more than i have. They have now had it since the middle of October and don't know when it will be fixed.

  Business Response

  Date: 01/26/2024

  The majority of the issues ****************** requested help on have been taken care of. We are now only waiting on one part which is being expedited. As soon as it arrives, we will prioritize completing ********************** repair and coordinate delivery and/or pickup with him. Thank you for allowing us to respond and resolve our customers' issues! 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a RV.. Tanks don't **** the water. water heater doesn't work.. Can't take a shower ot use the bathroom.. Called and made arrangements.. Now no call back

  Business Response

  Date: 11/13/2023

  We have reached out to the customer and sent a technician out to his location. We believe this matter has been resolved and should be closed. Thank you for letting us respond and resolve this issue.

  Customer Answer

  Date: 11/13/2023

  I want to close the case .. They came out and fixed

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to close the case .. They came out and fixed
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a used 5th wheel to use as a place to stay at my mother-in-law house while my father in-law is deathly ill we talk to a sales rep told him what we where looking for and he got us a used 5th wheel we where happy to pay more then we could get one from a private party because they told us they would go through it and inspect it that didn't happen the black tank leeks the air conditioning doesn't work the fan in the bathroom doesn't work the city water one way valve needs replaced there is two vent caps that are completely broken off the roof needs reseal and to top it off the brakes don't work I did call them they said the person that was supposed to do the inspection went home sick that day and they would come pick it up to do another inspection but they didn't deliver it for 20 days after saying it would be *** 5days in our experience they are crooks

  Business Response

  Date: 10/31/2023

  Mr. ************;purchased a 2006 Keystone Outback from ** in September and picked their unit up from ** on 9/26/23 after we spent over $3,500 in repairs on an $11,000 **. After ******************* called in on 9/26 with various concerns, we went above and beyond by offering to come pick up the ** to see what we could do to help. Unfortunately, customer did not allow us the opportunity to do that. At this time, we are unsure what we can do to make this customer happy. Thank you for allowing us the opportunity to respond.

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have put all needed information in the attached document. Other documents and copies of texts can be provided as needed. I have never asked for anything that was not offered to me and only hope that the character of the business isn't driven by greed. I stepped up to remind you that I should pay an additional $1,300 that I could have let slide by, I deserve the same respect. The customer service and quality of the work has been less than acceptable. Please address all concerns in my document. Main points: Solar panel ********************** contracts **************** and quality Thank you for looking into this.

  Business Response

  Date: 10/18/2023

  Hello, 

  We have called the customer and spoke in depth about the various concerns. We believe we have handled all concerns. We appreciate the opportunity to mend this relationship and respond accordingly.

  Customer Answer

  Date: 10/19/2023

   
  Better Business Bureau:

  ******************************* Wed, Oct 18, 12:44?PM (19 hours ago)
  
  
  to me, *****
  
  
  
  
  
  
  Hi ****,
  
  I am sending this email to summarize the conversation we had with *************************, one of our owners.
  
  Issue of solar panel price We will send you a check for $500 as goodwill to you, this will go out tomorrow.
  Licensing ****** received the check and VIN inspection on 9/25 (confirmed by ******* but when my title clerk called ****** yesterday for an update on another customer, she was told they were opening stuff from 9/8, so roughly 5-6 weeks. Their processing times do fluctuate quite a bit, but I will follow up on your case weekly until resolved.
  Service Contract showing as inactive I emailed our account manager during the call to dig into the problem and to get it resolved. Ill continue to follow up on this.
  
  I show your address as:
  *******************************
  ******, OR 97841
  
  I will respond to the BBB complaint that we have discussed the issues and are resolving them. Feel free to reach out to myself or ***** at any time. Our main phone number is in my signature below. ***** does not have set office hours, but he does return calls promptly.
  
  
  Thank you for taking our call today!
  
  ***********************
  Office Manager
  Clickit RV, LLC
  
  PH: ************
  Fax: ************
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 03/07/2024

  I was under the impression that ******* was going to rectify my concerns, however they continue to fail to return my calls and hope I will just give up and accept an unsafe vehicle. The electrical problem with the tail lights has been ongoing since day one and they cannot replicate the issue. If there is an accident, I would be held responsible and do not want to risk the safety of my family or those around me. ******* has had the unit in their possession for four months of the first year that I have owned it, in that time I have been unable to enjoy or use it for the purpose that I purchased it for. I feel that this is the reason that they obtained the unit with low miles and just passed the problem on to me. This most recent trip to the service department, I asked for an appointment for when they could work on it and not just have it on the lot for when it was convenient for them. They had the unit for five weeks before they called me to say they could not make repairs and wanted me to drive it until the problem presented itself again. In that time they were also to repair/replace the ** but did nothing until I arrived to pick it up. At that time they had me sit around for another hour and determined that it was not functioning and would have to get authorization from the warranty company to replace it.  After a week and a half I have yet to hear from them and will require another trip and who knows how much time to make that repair. I look forward to your response and ****** like to have a conversation with you.
  
  Thank you,
  
  *******************
  **************

  Business Response

  Date: 03/26/2024

  We have attempted to replicate the customer's complaint multiple times at multiple facilities, including ********* We were willing to help fix the problem, but until we can replicate the problem, there is nothing to fix. Thank you for letting us tell our side of the story!

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 20739174
  
  I am rejecting this response because: This is a safety issue that first occurred the first day that I drove the unit off the lot. This is an intermittent issue that has happened no less than 4 times and I am not comfortable driving a unit with malfunctioning taillights. This is a safety issue that puts me, my family and others around me at risk of injury or death. Clickit has had the unit for over 4 months out of the first year that I have owned it, the last time they had it for 5 weeks. At that time the solution was for me to drive it until it happens again and they were not even able to repair/replace the ** that should be covered under the warranty they sold me.
  
  Sincerely,
  
  *******************