We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Repair

PNW RV LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was around $2500. PNWRV one male said his name was ****,a **** is a co-owner of PNWRV. During the installation **** was cutting the old fabric and the awning tube hit a ladder that ladder hit my 1977 El Camino.Damaged the stainless steel that covers the bed of the El Camino.PNWRV have refused to pay for these damages also, even though they acknowledge they damaged my El Camino they still refuse to pay the damages of over $500.On the second day I opened the awning and looked it over.It's hard for me to look up after two car accidents and 2 neck fusions.I found three holes and two long scrap marks on this new awning fabric.So I call **** the person I have been dealing with from the beginning.**** has no idea there is a problem and has to speak to his employees. I have to call back to find out they did damage the fabric and will order a replacement.During this time I'm texting **** about how come I had to find these holes and scrap marks?The only thing **** wanted to do is goat me into a argument instead of fixing the problem.This fabric is not the same that came with the awning.It's thinner and has wrinkled and looks cheap/I'm waiting for information IF PNWRV even order the fabric from the awning supplier or is using a much cheaper fabric.After the new fabric was installed I found two screws that connect the awning tube that controls the rolling up of the awning fabric are stripped and are backing out of the holes.I have tried to s**** them back in but like I said they a stripped. I have contacted PNWRV twice now by email and one text to fix the stripped screws before they damage the new fabric. NO response. **** told me when we spoke about holes and ,marks that this was the First Time Using This Awning Company.I believe they knew of the holes and marks. I believe they knew about the stripped screws that hold the awning tube together. I believe they thought because of my disability I wouldn't of found the holes and the stripped screws. They lie and cheated me

    Business Response

    Date: 08/14/2024

    Thank you, BBB, for giving us an opportunity to respond. We feel what is stated by **************** is not correct. We did install a new awning system with fabric on May 22nd, 2024. We did have to order a new awning switch because it came from the manufacturer faulty. The manufacturer is a reputably RV retailer that we have used many times. At the time of initial installation there were no tears in the fabric. It wasnt brought to our attention of the awning having a hole until June 21st. Since this did still fall under our parts and labor warranty of 30 days we immediately ordered new material from the same manufacturer to be replaced, at no charge to the customer. This was completed on July 16th after having to reschedule several times. Regarding Mr. ******* El Camino, this issue was addressed at the time of the initial awning system installation. A ladder tipped and landed on top of a pile of trash in the back of the vehicle and did not damage or touch the vehicle. **************** was present at the time of this happening and shrugged the incident off and informed our techs to not worry about it since nothing was harmed. We feel this issue is resolved. We also feel, based on the numerous texts and emails that **************** is highly litigious, and we are unfairly being treated and threatened by ****************. Thank you again for the opportunity to respond. 

PNW RV LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.