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Business Profile

Sprinkler Systems

C & E Sprinkler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sprinkler Systems.

Complaints

This profile includes complaints for C & E Sprinkler's headquarters and its corporate-owned locations. To view all corporate locations, see

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C & E Sprinkler has 2 locations, listed below.

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    • C & E Sprinkler

      7907 N Hughes Dr Spokane, WA 99208-6341

    • C & E Sprinkler

      PO Box 9492 Spokane, WA 99209-9492

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled this sprinkler company months ago, then cancelled the day before (24 hours in advance). I just received an invoice with a cancellation fee. What?!! $55.59 to cancel? I cancelled 24 hours in advance. I recommend never using this company, especially do not schedule with them! I am asking that this invoice be cancelled immediately!

    • Initial Complaint

      Date:05/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/01/2023 at 2:18pm, an appointment was scheduled by my wife with ****** over the phone for 05/11/2023. ****** was informed that no one would be available until after 2:00/2:30pm that day. ****** said she would leave a note for Craig, but that Craig "makes his schedule the day before" and that she could not guarantee when he would choose to arrive. ****** was then informed again that no one would be available until after 2:00pm. On 05/10/2023 at 9:13am, ****** left a message stating that the appointment for 05/11/2023 would be some time in the early afternoon.On 05/11/2023 at 1:29pm, Craig called but left no message.On 05/11/2023 at 1:32pm, ****** left a message stating that both she and Craig had tried to call before leaving my house, and that the appointment would have to be rescheduled.On 05/11/2023 at 2:05pm, I arrived at the appointed address (i.e., my listed address). and awaited C & E Sprinkler.On 05/11/2023 at 2:55pm, my wife left a message for C & E Sprinkler, stating that she just received their messages andwas just leaving work.On 05/11/2023 at 3:12pm, ****** left a message stating that the appointment was rescheduled for 05/18/2023 for the end of the day between 3:00pm and 4:30pm. She also stated that Craig would be charging $93.74 "since there was no one home today."On 05/11/2023 at 3:55pm, I called C & E Sprinkler and asked ****** "what [she] did not understand about 'no one will be available until after 2:30[pm]'?"****** responded that she could not control when Craig arrives. I then informed her that I would not be paying any bill they sent us. ****** then stated that she would send it to collections.C & E Sprinkler is 1.3 miles (i.e. 4 minutes dive) away from my residence. It was made clear that no one would be at the house until after 2:00pm.

      Business Response

      Date: 06/09/2023

      As far as I know, the customer has not been billed.  I didn't know that the customer would not be home after 2:30 but we do not give exact arrival times to anyone.  We are done with our day by 3:30 pm so all appointments are done prior to that time.  There was miscommunication on that part.

      If the customer did receive a bill then I will null and void that.  

      (Accepted response verbally via phone call from Craig)

      Customer Answer

      Date: 06/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    C & E Sprinkler is NOT a BBB Accredited Business.

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