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Business Profile

Storage Units

ABC Mini Storage

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ABC Mini Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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ABC Mini Storage has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was denied access to my unit after being told I was evicted. Didn't receive anything in the mail as they are required to do. I've given them a change of address several times and they claim they never received it. I have given access to someone else to clean out this unit as they pay the rent and most belongings are hers in the unit. I was given a deadline of when to clean out the unit and upon doing so my payment and access were denied. Police were asked to be there but when they arrived I had little to no time to clean out the unit and they have now taken possession stating it was abandoned. I have tried to clean out this unit several times and was denied access. I just want my property and to remove it from this facility. Copies of last emails, a previous lien notice, copy of authorization signed, and last copy of updating address again.

      Business Response

      Date: 01/17/2024

      To whom it may concern,

      We take the protection of our customer's possessions seriously at **********************.  We have made repeated attempts to reach our customer, ***********************, to no avail.

      We never received this Access Authorization form; in fact, this BBB Complaint filing is the first we've seen it.  We have no way to confirm it was ***** who completed this form; phone calls and voicemails to the phone number have gone unanswered.  In fact, the printed name on the notice is misspelled.  We think the BBB will agree that is odd.

      ***** did not arrive to the store to remove his items, as the complaint claims.  A woman named ******* did, however, and was denied access because we did not have any documentation giving her access.

      If ***** would like to come to the office, we are happy to help him get his belongings.  If we don't hear from him before the dates outlined on the notices sent to his last known address, we will be forced to follow the lien sale process, as per the ************************** ******.  

      I can be reached at ************, if ***** would like to discuss this situation, and how to best resolve it.  

      -*******************, ********** ********************************

    ABC Mini Storage is NOT a BBB Accredited Business.

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