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Business Profile

Tobacco Equipment

Vuber Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a vape pen and it got delivered i opened it and charged it and it did not charge right i called them up today on 7/18/22 and asked for a refund the guy told **** told me he will ask his boss or supervisor dont know which one, **** told me he would call me back about this he called me back and told me he would not be able to refund me on this product i asked for him to email me a shipping label and return this item so that i can get refunded.

    Business Response

    Date: 08/08/2022

    The customer called in to ******************** and stated that their battery was not charging as expected. We proceeded to go through troubleshooting steps with the customer to fix the issue or determine if the Atlas battery was defective and would qualify for our warranty replacement.

    The customer stated that they did not want to warranty the battery and wanted a refund. While our website clearly states we do not issue refunds for new or used products, we decided and let the customer know, we would issue a refund once we received the product back. The customer was sent a pre-paid shipping label at our expense and instructed to mail the battery back to our location.

    We received the battery and confirmed there were no defects. We then attempted to issue a refund using our secure payment portal, but the refund to the card that was used for the transaction was declined. We reached out to the customer via phone and left a message; an email was also sent to the customer explaining that we had attempted to issue a refund, but the refund was declined by the card issuer. The customer was advised to contact their bank/card issuer in order to determine why the refund was being declined by their bank.

    As soon as the customer resolves the issue with their bank/card issuer, they can reach us directly at our headquarters and we will once again try and process the refund.

    Customer Answer

    Date: 08/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Vuber Technologies LLC is NOT a BBB Accredited Business.

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