Reviews

This profile includes reviews for Arrotta's Automax and RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arrotta's Automax and RV

  6623 N Division St Spokane, WA 99208-3939

  
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  Arrotta's Automax and RV

  PO Box 28460 Spokane, WA 99228

  

Review Details

• Review fromBrandi L

  Date: 09/26/2023

  1 star

  Brandi L

  Date: 09/26/2023

  By far the most unethical company I have ever dealt with. They charged more than 2X the blue book on a truck that ran trouble free for only 3 days and is garbage. A $20K+lawn ornament! Also sold a service Contract that cost more than it covered! Why? Because then he can make more money off you at his service center too. 2 years, ****** miles for anything my *#@! He has the ability to make it right as I was promised over and over but why would he once he has squeezed every cent out of you? Is there anything worse than a man that uses ***** as a marketing tool?
  

  Arrotta's Automax and RV

  Date: 11/13/2023

  This customer purchased a 20k truck and financed through a bank...  The banks will not over finance more than the truck is worth and the service contract was through a third party company.  The customer can have the work if something breaks done at any ASE certified service center doesn't need to come to us.  So to say that we sell to then make money in our service ***** just isn't the case.  *********** contract is to help the consumer should they have any issues and without it would have to come out of the consumers pocket.  Every part of this transaction the customer could have walked away from the deal, and not agreed to sign for service contract, or for that matter the truck.  Every vehicle sold (if used) we ask the customer to have the vehicle inspected by their own mechanic before purchasing and in fact have them sign a form that states we encourage that before purchase and to not buy the vehicle if anything has been promised that's not in writing.

  As for using ***** to market selling vehicles, this is just not so.  Do we pride ourselves in being a ********* based company? Absolutely!  We do put a daily scripture on our reader board but isn't to promote selling cars, this is to maybe bring some hope or joy to someone needing to hear his word.

• Review fromTiffany B

  Date: 07/16/2023

  5 stars

  Tiffany B

  Date: 07/16/2023

  What a great team to have worked with! Everyone was there to answer questions. Their recommendations on what kind of car to get helped so much. Very knowledgeable sales agents helped get me into a vehicle that is safe for me and my family. They worked within my budget and understood what was best for me. This is my second vehicle purchased there and I will be going back for a third later. Thanks for all your hard guys!
  

  Arrotta's Automax and RV

  Date: 11/13/2023

  Thank you for your business ******* and the positive review...

• Review fromWill L

  Date: 07/14/2023

  5 stars

  Will L

  Date: 07/14/2023

  I went to *************** and worked with ***** And was an amazing experience he wasnt pushy at all and he worked with my down payment and got me into the perfect car for my family the staff was also very friendly and welcoming
  

  Arrotta's Automax and RV

  Date: 07/16/2023

  Thank you for your business Will and the positive review....

• Review fromChristine T.

  Date: 01/19/2023

  1 star

  Christine T.

  Date: 01/19/2023

  I purchased a vehicle from this car lot on October 22,2022. I maybe drove the vehicle 3 times because it would not start without having to be jump started !! The vehicle has been at the car lots mechanic ever since. I have called several times and just get the run around . No one ever calls me back. I have had to make 2 payments on a vehicle I do not have!!!
  

  Arrotta's Automax and RV

  Date: 11/13/2023

  Sorry to hear this..  Communication is so important please call me if this has not been addressed .  

• Review fromAmanda C

  Date: 08/03/2022

  1 star

  Amanda C

  Date: 08/03/2022

  I bought a car from this dealership in October of 2021. I did not purchase an extended warranty at the time but drove less than 4k miles in less than 6 months before it broke down. I had my own diagnostic done, at my expense, and there's $4800 of work that needs to be done on it. I then contacted the dealership to ask for their help. They chose to do their own diagnostic even though I brought in my paperwork from mine, and then wanted to charge me $250 for their diagnostic and refused to surrender it without payment. At which point the dealership refused to fix it, said "its not worth the money and next to go is your engine and its not worth anything". Later in this story I found out that the mechanic never told the salesman, ******, this information, another typical shady tactic from an unscrupulous salesman. Knowing the desperate situation I was in being a single mom, trying to support myself and my minor daughter, without money to fix the Cadillac and being at his mercy, he started coarsening me into another vehicle. With the new used vehicle, the ******************** addition to being upside down in the 1st vehicle, the Cadillac by $8k, plus the overcharge of the Fusion, plus other unknown charges, brought the new total to $33k for a 2015 Fusion with a blue book value of $12k! After confronting him on this outrageous coerced contract, he guaranteed me both verbally and through text that he would not put that contract through and he wanted me to be happy. But that has been far from the case, he has now threatened to not release my Cadillac as it no longer belongs to me, which is not fact, just another scare tactic from a snake. He said he will put the original contract through, and I don't even have the fusion anymore, I returned it to him not only because I was not going through with this deal, but one day off the lot, after what was guaranteed to me to be a full and perfect diagnostic on the fusion, a check engine light came on, which he disregards.
  

  Arrotta's Automax and RV

  Date: 11/13/2023

  Hard to hear all of this...********************* is no longer with the dealership and I just don't know exactly what transpired hear and would like to get with you to try and resolve.  As I understand here you ended up not buying the vehicle but I would still like to hear more.  Please give me a call or come in and see me..

  Thanks

  ***

• Review fromIan A.

  Date: 07/26/2022

  5 stars

  Ian A.

  Date: 07/26/2022

  Amazing company, ive bought many vehicles and all were awesome The only one that ever broke down they walked me through Compass and Truck was fixed within a week. Place is clean employees are very knowledgeable And the finance manager will find funding for your new or used vehicle honestly best dealership Ive ever worked with in the last 20 years.
  

  Arrotta's Automax and RV

  Date: 11/13/2023

  Thank you so much for the positive review and your business!!