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Business Profile

Used Car Dealers

Cliff's Quality Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Cliff's Quality Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cliff's Quality Auto has 2 locations, listed below.

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    • Cliff's Quality Auto

      3515 N Market St Spokane, WA 99207-5766

    • Cliff's Quality Auto

      PO Box 9864 Spokane, WA 99209-9864

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from him within Three day I had to take it back due to thermostat problems,I also told him I thought the transmission was slipping. He had me take it to ******* transmission shop,a place that told me they couldn't diagnose it because it was misfiring. I took it back to him they replaced a coil pack. They ignored me when I again said the transmission is slipping. I've made one payment.It started slipping on the first day of May 2024, the transmission is going out.. It won't go on reverse the RPMs just rev, they told me 14 days ago that a tow truck would be by to get it. Yeah right,I'm a single mom with a 9 month old baby girl and an 11 year old son.. I needs a car to provide for them. I literally have driven this car $1,276 MI I gave him a down payment of $1,100 in addition to that paid my $187 payment. I have not even gotten a dollar a mile. I'm supposed to make 17 more payments of $187. As well as I have taken it back more than once telling him that there was something wrong with it,and he refuses to give me my money back. Told me that the tow truck company would be here on Tuesday when I was there last Thursday he knows I have children he knows I'm disabled he knows that I live on a very little income and I gave him everything I had this is not okay. Bad Business just bad business.

      Business Response

      Date: 06/19/2024

      We had her take her car to ******* Automotive and Transmission, they told her it needed a tune up on the vehicle which we repaired for her. ***** gave her a refund of half of her money which more then half of her money went to the state for her fee's and she was ok with that at the time.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car shouldn't left the lot as you can see in the documents I provided. They knew the car was broken and they still sold it I told them I need a Good vehicle to transport disabled kids and I go to *******, ****** for my job and I cant. The last time I told ***** about it he said that I would be responsible for the repairs it would go on my bill on which I shouldn't pay anything and I would be without a car that means no work I can't, still haven't heard from the car lot, I told them I was going to buy the car out right after my taxes came in but if I have to fix it than I will take the money off the price. This car does fall in the lemon law for sure I would like something done about this, he sells cars that shouldn't be sold and someone can get hurt or die so please help me I put a $1000 down on this 09 **** flex

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold me a vehicle for $3000 and the transmission went out 2 months later and the timing chain was messed up. I continued to pay on it even though I couldnt drive it at all. I missed the last 2 payments due to some income issues and was going to make a payment the next week when they decided to just come get the vehicle. I would not recommend working with them to anyone unless you want a cheap piece of garbage car that *** or *** not last a week.

      Business Response

      Date: 01/09/2024

      See Attached

    • Initial Complaint

      Date:10/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car got repossessed for being one month delinquent on my payments. The dealership failed to make contact with me to inform me of the situation. I was harassed by two goons who failed to identify themselves. After finally identifying themselves under stress I gave them the keys. They informed me that I can pick up the car at the dealership with no additional fees. When I obtained the fees and attempted to pay the following week I was informed that I had to pay approximately $600 to get my car back. Then when that was offered to pay I had to pay the remaining balance in the amount of $1700.

      Business Response

      Date: 11/02/2023

      *********************** bought **** Olds Silhouette on June 21,2023 for ******* + fees. He put ****** down and signed a contract to make payments.  The first payment was to start July 21st. 2023 of 146.79. On 7-31-2023 we called ************ about his payment that was due on 21st. *********** made it on 8-01-2023 so that should be his july payment. On 9-13-2023 & 9-16-2023 I showed we tried to call him again! So on 9-24-2023 we repossessed his vehicle. I spoke with ****************** our repo man and Tawny the person that works on weekends. ******* says ******* was fine when they talked to him, and ******* asked if he could get some stuff out of the vehicle in which they did. ***** says ************ was very angry when he was here and was even yelling at her. ************ was trying to get his vehicle back with 1 payment and when he was told it needed to be a full payoff he finally left unhappy.

    Cliff's Quality Auto is NOT a BBB Accredited Business.

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