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Business Profile

Water Softener Supplies

Culligan Waterco of the Pacific Northwest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 17, 2025 a home water cooler tower that i rent from Culligan leaked on my laminate flooring. I don't know how long the water sat on my floor by the time i found it. I cleaned it up and noticed that my laminate is now swollen and damaged as a result of the leak. Culligan from my understanding is suppose to periodically maintain their towers. The one that leaked in my home was several months if not a year old. It has never been maintenance. I called to report the leak, damage, and requested a new tower with contact from a supervisor. I never got a call. Culligan came out and took the cooler, took pictures of the floor damage, and on a later date sent out a new cooler. That cooler also leaked but i caught it quickly. I called Culligan again to report the leak and requested another tower. Since it was replaced Culligan will not pay for my damaged floors or even acknowledge the damage. **** ***** plant manager ************ keeps giving me the run around. I have all the emails. He keeps saying i signed a waiver on 4.2.2025 well that waiver is not valid until after i signed it saying they are not responsible for charges. They still owe me my floor that was not part of the waiver back in Feb. I have a video as well of the damage.

    Business Response

    Date: 04/18/2025

    Subject: Response to Flooring Damage Concern
    According to our notes on February 17th the customer called regarding a leak from her cooler in which we delivered a replacement the same day.  At that time the customer did not allow our driver into her home to physically replace the cooler, instead insisting that her son would take care of it.  The cooler that had leaked was placed outside and the driver was not able to verify that the cooler had in fact leaked. Due to not being allowed in the residence to set up and test the cooler,Culligan does not accept any responsibility for the second cooler that supposedly leaked as we were not able to verify.  Our coolers are maintenance free and we do not provide any maintenance on an ongoing regular basis on a working cooler.  While our office staff was instructed to provide the customer with a floor waiver to sign, I, **** *****, had no communication with the customer regarding this and it was never communicated that this was meant for any previous leak issues, this is a standard practice form that Culligan typically provides on all new customers at time of set up.

    Customer Answer

    Date: 04/18/2025

     
    Complaint: 23209475

    I am rejecting this response because:
    Culligan is not being completely transparent as far as my phone calls to their company to report the damage on February 17, 2025. Water damage caused by this tower that had been in my home for a long time. Their calls are recorded per their voice message so there will be a record of me calling several times trying to get through to their company, which has a very poor phone system. On the 17th I reported that the water cooler that had been in my home for several months if not more than a year had leaked while I was out of my home onto my floor. The water cooler was on a pedestal. I dont know how long that water sat on the floor. I requested Culligan come out to pick that tower up. The driver on that date that my first replacement was delivered took pictures of the damage. I dont know his name. He was a heavyset Hispanic gentleman that does deliveries. Im assuming hes my regular delivery guy so he will have that information. He said he is just the delivery guy so he really doesnt have much he can do but again he did take pictures. So that proves that I reported the damage to my floor when the original long time water cooler caused damage. My replacement tower was delivered and yes, I was not home. My son received the tower and the driver did not come in. That is factual. that tower leaked as wel, but we were able to catch it when it was occurring, and again my tower was on a pedestal. The waiver had not been sent or discussed with me at this ******** I made a second call on February 21 to report that the replacement cooler had leaked and I needed a new one. So that exchanged occurred FOR A 2ND TIME!. Im very disappointed in the dishonesty of this company. My calls are recorded to them so theres evidence that I reported the damage to my floor. This gentleman keeps referring to the second cooler that was delivered to me that caused a leak as well were not talking about that!!!!. I dont know how to get that through. Were talking about my first service call that with the original tower that caused the damage that this company is responsible for.

    Sincerely,

    ******* Alcaraz *********

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled account with Culligan in beginning of July. Rented equipment was recouped by company. They continue to bill monthly (company AMEX) since that time, most recent on Oct 5th. Oct 5th: $10.32 Sept 5th $10.32 Aug 4th $10.32 July 5th $10.32 Multiple phone calls on multiple days to the company to resolve, no answer, messages not returned. Online portal for company is a joke, no information about the bills, no invoices, nothing.Id like the money refunded, cease recurrent charges that are not authorized, and public record of this as undoubtedly this company is scamming other clients as well.

    Business Response

    Date: 11/02/2023

    In response to this complaint, our research indicates we did have an internal miscue on cancelling the billing for this customer.  He was erroneously charged for July, August, September and October.  In addition, we have addressed the issue of this customer not receiving a response from voice message(s) left.  We have refunded the funds for the months in question.   We now consider this customer's complaint satisfied. 

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