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Business Profile

Racing Equipment

RacerConcepts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Racing Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a custom easy up on 1//7/2023 from *** at Racerconcepts LLC; we worked with him to customize it for our racing season with logos and race numbers. This was to be sent to us directly. Months went by of excuses on why it hadn't arrived, why there was no tracking number, then we asked for a refund we were told we could have one due to not receiving the product, but it was please submitting the request in writing, then please fill out a form...we did all of those things. Now he is stating the refund was sent but can't provide proof or details showing where the refund was sent, and it was not received by the original card as he is stating. I feel like 11 months is VERY understanding and we have tried to work with him as he is a small business but at this point we are out close to $1000 and time spent, money that came from sponsors and others along with not having an easy up all season. We would just like our refund of $839.99 ASAP. I have attached the emails that support his on going delays and confirmation of refunding that hasn't happened.

    Business Response

    Date: 01/05/2024

    I am the owner of RacerConcepts LLC. 

     

    ** didn't do a transaction with ***, ******. Her husband was the Customer we dealt with. He has had full knowledge of everything.

    I have emailed her husband several times and explained the error that the manufacture made. This canopy was an overseas purchase from *****. Due to the error, the shipment was cancelled. I tried to have another one made and shipped to the customer, but they refused to except the canopy. At that point ** have offered to take care of this refund by end of month (Jan) ** have had Communcation with The Client that purchased the canopy.  She was not the Client.

     

    The client ********************* will have a complete refund by the end of the month.

     

RacerConcepts LLC is NOT a BBB Accredited Business.

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