We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Home Comfort Alliance, LLC - Comfort Mechanical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Home Comfort Alliance, LLC - Comfort Mechanical's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Home Comfort Alliance, LLC - Comfort Mechanical has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Phil B

      Date: 08/20/2023

      I wish I read the reviews here before hiring! I read on Home Comfort Alliance's ceiling header in their office something to the effect of Honesty and Integrity? I think, this is Theft! Please read message ******, Order (Ducting) was installed but, This change order was NOT installed and has been refused to be installed by office I was NOT told this change order (Forced Air Filter and Electronic Filter) would not be installed and paid in full 8-10-2023 $8257.51. I called office on Monday 8-14-2023 and I thought we had an understanding for a partial refund But, to date 8-19-2023 I have received no such refund. Please, refund $2514.01 the entire amount of change order immediately. Reference; $5743.5 Change Order $2514.01 total $8257.57

    • Will C

      Date: 05/10/2023

      Do not use this company. I reached this company via ******* so if you are a ****** member and thinking of contracting through ****** think twice!First the good, their techs, with the exception of their electrician, were friendly and hard working. The BAD, I bought a new heat pump and air handler from this company. Towards the end of the second day of the job the techs informed me that they were having issues connecting the air handler and heat pump to one another, and that a more senior tech would be out the next day. The next day came and went. Not only did no one show up, but I never even got a call with an update. The next day I was finally able to get a call returned, I was told that the part of the system needed to be swapped out and that they'd be back in touch. I heard nothing for several days and again calls were not returned. I emailed the sales associate who was at least able to update me on what the issue was, but still there was no clear path to resolution or any attempt by the company to proactively reach out to me explaining the issue. Finally a crew arrived w/ a new air handler; however, after a few hours of work I was informed this unit wouldn't fit in the space, and that another unit would have to be ordered. More time went by with NO communication from the company. Finally I was informed that the heat pump was the issue and that would need to be swapped out. With the system finally working the inspector came out. He had a callout that the system needed to be strapped down for seismic protection. To date the company has never made an attempt to address this callout by the inspector and has never called me. To add insult to injury I found that the company actually billed me credit card BEFORE the work was completed. Hours of my time wasted, an incomplete install, and awful customer service. STAY AWAY FROM THIS COMPANY. IF USING ****** FOR HVAC WORK TRY TO GET A DIFFERENT COMPANY TO DO THE WORK!!!

    Home Comfort Alliance, LLC - Comfort Mechanical is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.