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Business Profile

RV parks

Sound Pacific Resorts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV parks.

Complaints

This profile includes complaints for Sound Pacific Resorts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sound Pacific Resorts, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 5, 2023 We bought our FIRST RV from Camping World and were pressured to purchase the Sound Pacific Resort Timeshare. We were told that Neskowin Park had walking access to the beach. We were also told that If we were no longer interested in the "membership," they would assist us in canceling it. March 29, 2023 FIRST/ONLY Camping trip to Neskowin Creek RV Resort. We were told we would need the NEW/UPDATED Photo Entry Cards before returning. There is NO WAY to walk to the beach. You have to DRIVE 7 miles to the nearest beach access - and the parking lot was always full, even the disabled parking spots.April 2023 I called Sound Pacific Resort about the Photo Entry Cards, and they confirmed they would be needed from now on. I tried to schedule an appointment to do that, but we were put on a waiting list for the appointment. We were informed we could NOT use the resort until we had the New cards.July 16, 2023 Finally was able to go get the pictures taken for the New Entry Cards. I was told they would be mailed out in a few weeks.August 11, 2023 Tried to reach out to Sound Pacific Resorts to find out when the cards should arrive. Nearly impossible to find any contact information for them other than a mailing address - so I sent a letter. September 11, 2023 Still have not heard anything. I found a number ************. Was told they "are working on it" and we should get them soon. Also asked for a copy of my contract - never received it.November 2023 Called again - at this point I just want to cancel my membership. I was told it is 15% of the sale price plus $250 Transfer Fee. They DO NOT assist you (opposite of what they said when we purchased). I am solely responsible for finding someone to buy it. I also asked again for a copy of my contract, he recited my email address back to me and said he would send it right after the call - never received it. (Not in Junk or Spam either)I have not been able to use "Membership" since April. Waste of money.

      Business Response

      Date: 11/29/2023

      Hi ****,

      I sincerely apologize for the inconveniences of your membership with Sound Pacific Resorts. Thank you for your discussion. I am happy we could take care of this.

       

      Best regards,

      Sound Pacific Resorts

      Customer Answer

      Date: 11/29/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We spent over $3000.00 for this membership and we were told that once we paid that amount the only additional cost would be for Coast to Coast and RPI yearly dues. I just discovered that my husband has been paying an additional fee for Sound Pacific Resort every year. This is definitely not what we were told. I just want to know why we have been charged this amount of money every year when we were told we had no other charges.

      Business Response

      Date: 11/09/2022


      I see there was a second message sent and closed in regards to this complaint. I should have informed earlier that two attempts have been made to contact this individual and I have not received a response (she requested contact by the business).

      Thanks,
      Kohle

    Sound Pacific Resorts, Inc. is NOT a BBB Accredited Business.

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