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Business Profile

Truck Stop

Sumner Truck Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Stop.

Complaints

This profile includes complaints for Sumner Truck Stop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sumner Truck Stop has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this gas station to get a few items for the next few days. I knew the items would be expensive. I am familiar with shipping with a budget and when the total was over 30dollars I requested a receipt. Once I got home I had looked at receipt and found 2 separate charges for taxable grocery, I've never seen this before. It was extremely high priced.. I took the 2 items I thought were tied and went back to have this explained, while in line I also tried to use my phone to continue researching about this. I in no way wanna declare I should have a refund of I was incorrect, I don't wanna hurt anyone's business. My phone was un able to use any type of service almost like there was a blocker. So I was alone with no technical support i couldnt even text out, messages were qued and finally when I was able to move to the register I requested to have it explained. Communication was difficult due to language differences, that's ok so I continued to ask why do I have these taxes, I said I wanna return it so I can get reimbursed for the items and taxes. He didn't explain anything to me, he gave me a refund just on the items I had brought back, also took back my bag I paid .10 for. It was all too strange and nothing was resolved. I have the receipt still have pictures and the exact amount he had given me. Per my calculations I should had been reimbursed *****. I would like someone to help me understand this, also the no service thing is extremely odd. I've went here for the past 7 years daily even, last year it has been under new management and things are very different. Any help will greatly be appreciated I don't feel-good about going to my neighborhood gas station. Thank you for your time. I can elaborate more, I know this message is choppy I apologize. Thank you.

    Sumner Truck Stop is NOT a BBB Accredited Business.

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