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Business Profile

Anesthesiologists

Tacoma Anesthesia Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

This profile includes complaints for Tacoma Anesthesia Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tacoma Anesthesia Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We want our overpayment of $228.71 refunded. We have tried to call many times since March 2024. The phone message says "we are temporarily closed due to an unforseen outage and are not able to access your account." Two months later, it's the same message.On April 22, 2024 we mailed a request for a refund via priority mail, with tracking. We have not received our refund.There is no way to contact this business. They are stonewalling their customers. Yelp and ****** reviews show the same problem with other customers. Date of Service - October 10, 2023 Provider - *********************** Regence Claim - E63310927301 The original claim processed by Regence showed a patient balance of $228.71 which I paid on 12/11/23 - check #****. It was deposited by Tacoma Anesthesia on 12/14/23.On March 15, 2024 Regence reprocessed the claim under E63310927302 and paid the amount in full with no patient balance due.REFUND OUR MONEY $228.71

      Business Response

      Date: 06/03/2024

      Tacoma Anesthesia Associates apologies for any delays in the processing of your refund.  ******************* has had patient communication closed since February 20, 2024, with the date of recovery in June 2024.  We will take this complaint and escalate to the correct departments to respond directly to the patient about their request.  Again, we apologize for these delays, but will respond when the patient account systems are available. 

       

      Customer Answer

      Date: 06/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Customer Answer

      Date: 08/27/2024

      We want our overpayment of $228.71 refunded. We have tried to call many times since March 2024. The phone message says "we are temporarily closed due to an unforseen outage and are not able to access your account." Two months later, it's the same message. On April 22, 2024 we mailed a request for a refund via priority mail, with tracking. We have not received our refund. There is no way to contact this business. They are ************ their customers. **** and ****** reviews show the same problem with other customers. Date of Service - October 10, ************ - ***** ****** Regence Claim - E63310927301 The original claim processed by Regence showed a patient balance of$228.71 which I paid on 12/11/23 - check #****. It was deposited by Tacoma Anesthesia on 12/14/23. On March 15, 2024 Regence reprocessed the claim under E63310927302 and paid the amount in full with no patient balance due. REFUND OUR MONEY $228.71 Also please see prior BBB Complaint #******** from May 2024 where they told us they would take care of this. Also, their email address has now been disabled and there is no way to contact them.

      Business Response

      Date: 09/23/2024

      We sincerely apologize for the delays our billing process, Change Healthcare, has had the past several months.  There was a Cyber event in February 2024 which, out of precautionary measures, resulted in out systems to be disabled.  We are in the recovery phase and anticipate the refund processing to be available in the next month.  I will contact the provider accounting firm to see if they can process your request ASAP in the meantime.  

      Customer Answer

      Date: 09/24/2024

       
      Complaint: 21746459

      I am rejecting this response because: I would like to keep this case open until the refund is actually issued and Tacoma Anethesia has confirmed it. The last time we accepted their response they completely forgot about it. Some of our other providers were affected by the Change Healthcare attack and they recovered and were back to business in a couple of months. This one has been dragging out for many months. We overpaid and it is only right that they refund our money.

      Sincerely,

      ****** ******

    Tacoma Anesthesia Associates, Inc. is NOT a BBB Accredited Business.

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