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Business Profile

Apartments

Northpointe at Creekside

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northpointe at Creekside's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northpointe at Creekside has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Northpoint Apartments, located at *********************************, is engaging in unfair and bad business practices by trying to keep our $250 holding deposit, despite being provided with proof from their own policies provided online on their website. My fiance and I were planning a move from *********, ********** to ******, **********, and I had found ********************************** online.After being accepted for the apartment, we decided to decline the offer. According to their website and Application Agreement, "4 If you fail to Sign Lease Contract after Approval. Unless we authorize otherwise in writing, you and all co-applicants must sign the Lease Contract within 3 calendar days after we give you our approval with or without conditions such as additional security deposit, or guarantor, in person or by telephone or within 5 days after we mail you our approval. If you or any co-applicant fails to sign as required, we may keep the holding fees as liquidated damages, and terminate all further obligations under this Agreement." Additionally in this Application Agreement, it is stated, "8. Extension of Deadlines. If the deadline for signing, approving, or refunding under paragraphs 4, 6, or 7 falls on a Saturday, Sunday, or a state or federal holiday, the deadline will be extended to the end of the next business day." We received notice of our approval on Wednesday, March 19th at 2:37 PM. Three days following would be Saturday, March 22nd, which according to Section 8 of the Application Agreement would fall on a "Saturday, Sunday, or a state or federal holiday" therefore extending our deadline for responding to the end of the business day on Monday, March 24th. We responded to the official email declining the approval and explaining that our timeline had changed, with no regards to changing our minds, officially ending the application process, at 4:51 PM, well before end of day hours of operation, which are stated on their website as 6:00 PM.

    Northpointe at Creekside is NOT a BBB Accredited Business.

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