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Business Profile

Auto Repairs

Evergreen Automotive LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to evergreen automotive to fix a parasitic draw. when I retrieve my car the problem was not fixed. my car ran worse. my sun roof is not working it was working when i drop my car off.

    Business Response

    Date: 02/20/2025

    *** brought us his car on Jan 8th stating he had electrical problem that he thought were related to the radio.  We scheduled a time for our tech to look over his issue but *** was not able to leave the vehicle and did not want to wait the allotted hour for diagnosis.  *** returned Jan 10th, this time leaving his vehicle with us to determine the issue.   Below are the notes and communication to ***:

    The technician found the cluster was staying lite while car was off, and keys removed. We were able to trace the draw to the number 37 fuse, which controls the **** and Cluster. We pulled the cluster to see if there was any obvious shorts or damage and did not find any. We advised the customer we would like to start with replacing the cluster if the problem persisted, knowing it was possible the issue could be in the ****. Customer did not want to continue with recommended repairs and took the car as is. We cleared all the trouble codes from the system and advised the customer the vehicle had lost power and the system had codes for low voltage and loss of communication. Those issues will clear themselves as long as the battery stayed charged. The customer said he would just pull the fuse associated with the draw.

    A few days later *** had brought in a receipt from another shop that also performed a 2 hour diagnosis.  This shop did not find anything different from us and did not replace or repair any parts.  I asked *** if the vehicle still had a draw and was having issues.  *** indicated that the sunroof was not working now.  It is important to point out that our shop nor the second shop did not do any work around or related to the sunroof.  At this time *** asked for a refund stating that we did not fix anything.  While it is true we did not repair or replace any parts to fix his issues it is also true he was charged for diagnosis only and we did identify the problem as hired to do.  

    *** decided to dispute his credit card charges. The credit card company sided with our explanation of the scope of work completed and the results from that work. 

     

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22969556

    I am rejecting this response because:

    Sincerely,

    ******* *******

    Customer Answer

    Date: 03/12/2025

    I took my car to evergreen to fix a electrical problem.they work on the car for about two hours and I was told that I needed to replace the cluster/hvac while performing the diagnosis something cause the check engine light and all the lights on the dashbashboard to stay on even when the car was completel off.that stop my sun roof from working it was working fine when I drop my car off. after getting a second opinion the imformation evergreen told me was wrong I did not have to replace anything my son was able fix the problem and he did not have to replace the cluster/hvac I should not have to pay for a incorrect diagnosis from evergreen auotmotive.

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon approaching Evergreen Automotive for a diagnosis of my vehicle maintenance issue, they stated the vehicle required a replacement transmission.At the time of the initial charge: ******, co-owner of the business, stated that the work would be completed before the end of September 2023.In the middle of October, they stated that the first attempt of replacing the transmission was unsuccessful. I would have liked to cancel this transaction, but ****** persisted.About a month after the original promised completion date, ****** stated the work was complete.Unfortunately, while driving the vehicle home from the merchants parking lot for the first time, the car had almost the same issues as it had previous to any of Evergreen Automotives work.****** stated he was suspicious of my intentions (that I might be trying to somehow void payment for his work). He also stated he could not isolate any issue. He stated that his $20k diagnostic equipment was not helpful either and that I should wait and see. I asked the merchant for some option other than wait and see but we could not come to an agreement. After several weeks, I asked for the merchant for some final recourse and again, there was no option to agree.At the end of this transaction, the merchant did provide a replacement transmission, albeit still faulty. My complaint is that the expectation is that I should not be required to submit a warranty claim the day after bringing the vehicle home.Attached is the local vehicle *** dealer invoice for diagnostics dated a few weeks after my final contact with Evergreen Automotive stating that the ignition switch is likely the root of the vehicle issue here. The technician at the *** dealer did verbal state that it is possible that the initial need for the replacement of the transmission as professionally diagnosed by Evergreen Automotive is in question.As of APR 19 2024, the transmission is still faulty and currently inoperable. Seeking refund 3 installs.

    Business Response

    Date: 05/17/2024

    When *************** approached us at Evergreen Automotive about his transmission issues, we were told that we were the third shop to address this concern as the other two shops also condemned his transmission. As with most transmission jobs a guaranteed time is not possible due to availability of replacement units, no promise date was given to ****. 
    The first replacement transmission we received from our manufacturer was faulty, **** never took possession of his vehicle until we received and replaced a second transmission under warranty and ****  left our shop with his vehicle in working order. **** notified us a few days later that he was having intermittent issues with the transmission. Upon further inspection, we found no trouble codes or faults with the system, we did however notice that **** had aftermarket monitoring systems installed and we initially believed that those could be the issue. **** refused to remove the systems and allow us sufficient  time to diagnose and research to duplicate his concerns. The van left our shop a second time in proper working order.  Once again **** contacted us and said he was still experiencing issues. ****** drove with him to see if he could show us his concerns but the vehicle did not act up. At this point, ****** did indeed feel like **** was not being truthful and was indeed looking for compensation for something that was not broken. 
         We did inform **** that his intermittent issues could be caused again by his aftermarket monitoring systems or something non transmission related. Again, **** refused to give us time to diagnose or research the issue and he just wanted his money back. Multiple times, ****** offered to pay for a second opinion from a shop of ***** choosing but **** refused saying he just wanted his money back. 
       At this point in time, **** had decided to attempt to reverse the charges with his credit card companies for services rendered. We provided the credit card companies all of our invoicing, documents, and proof of work completed and they sided with us, refusing to reverse charges. **** then took the vehicle to Jet Chevrolet for some diagnostics. (See attached) The *** dealer determined there was no fault in the transmission and the issue was an ignition problem. ****** then offered to pay for Jet Chevrolet to fix the ignition problem, but **** refused. **** then escalated the case with his credit card companies and he provided this additional diagnostic information from Jet Chevrolet. The credit card companies again denied his claim, stating services were provided. 
       At this point in time **** had expressed that he would not continue to do business with us and again refused my offer to pay for his ignition repair so we considered the matter closed. 
      It is also worth noting that **** took it upon himself to impersonate Evergreen Automotive and contact the transmission manufacturer, *******, directly and convince them to ship another transmission to the Advance Auto Parts store from where it was purchased. He then took the copy of our invoice from Advance Auto Parts Store which he obtained from the credit card company dispute and then tried to get the Advance store to credit him for the transmission purchase, thereby committing fraud. The store manager contacted us alerting us to this fraud. For the next 2-3 months, we heard nothing from **** until we got a call from our Advance Auto Parts Store that a second transmission had been shipped to them. ****** immediately contacted the manufacturer, Moveras, and found that **** had again impersonated Advance Auto Parts and ordered the transmission as a warranty replacement. Since it was a warranty replacement, Moveras was unaware of the fraud being committed. They apologized for the incident and took back the transmission. They also told ****** they would flag and note this incident to prevent further attempts of fraud against Evergreen Automotive and Advanced Auto Parts. 
    At this point there is no resolution with **** as he refused all of our previous offers. 

    Customer Answer

    Date: 05/20/2024

     
    Complaint: 21598516

    I am rejecting this response because:

    I cannot comment further as my recollection of events is starkly different from the vendor's.  I am unclear why i remember these events so differently.  My notes corroborate my version but perhaps I am wrong.

    Sincerely,

    ***************

Evergreen Automotive LLC is NOT a BBB Accredited Business.

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