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Business Profile

Cell Phone Repair

EZ Gadget Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/25/23 I went into EZ Gadget repair on *****************************************************************. My daughters iPhone screen was glitching and the tech suggested that it needed a new screen. I agreed on the estimate of $189 as the tech suggested there will be no other problems after this. If so, the warranty will cover another replacement.I brought the phone back in today on 05/08 as the phone is displaying the same problems as before the repair. The same tech said that the phone will need to be repaired again, and that the company doesnt honor the warranty. (Regardless of previous conversation or printed on receipt)He offered a substantial discount of $129 to fix the same problem that I paid $198 the first time to fix. I declined this offer as I felt it was a major scam. A business should uphold their work. Said work should last longer than two weeks. Please help regulate! I have receipts/ bank records maintained.

    Business Response

    Date: 05/09/2023

    Hello,

     

    You broke the screen again. It is clear from the giant cracks in the screen.  That is not covered under any warranty. That is explained after every repair.  

     

    thank you for your time

    Customer Answer

    Date: 05/11/2023

     
    Complaint: 20035202

    I am rejecting this response because:

    Sincerely,

    *****************************

EZ Gadget Repair is NOT a BBB Accredited Business.

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