We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Home Builder

Garrette Custom Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Kurt S

    Date: 05/16/2024

    Kurt S

    Date: 05/16/2024

    Hello, Garrette Custom Homes (G.C.H.) and Pacific Lifestyle Homes (P.L.H.) which are the same company and address. I purchased my house new as a rental investment from PLH on September 6, 2022. My past communications with ****** cover the ongoing defects in construction dealing with a leaking roof and mold issues being repaired among other problems.On May 2, 2024, PLH emailed me to state that they would not compensate me for my original compensation amount of $7,000.00.My original complaint and the compensation I wanted. $3,000 for the tenants to cover the over 2 months taken to complete all repairs. This included regaining the use of their master bedroom as well as not having to deal with repeated noise, repair visits and the peace and quiet for their 6 to 8 month new born baby. The other $2,000.00 was for my aggravation and time spent dealing with PLH. for not only the problems with the second tenant but also the same problem initially with other tenants with the first occurrence October of 2022 to August of 2023.After emails from PLH stating that they would not agree to my compensation amount of $7,000.00 they counter offered me $2,500.00. I finally agreed to the amount so at least the current tenants would have some compensation. My final email instructions on how to send me the check were answered with an email sent by the warranty manager of PLH on how I wanted to receive the check.This was the first time a signed agreement was presented to me as a requirement to receive payment.It says that I agree that GCH and PLH will not be subject to any legal action, from the past, present or future. The agreement also says that I will not share any of my experiences or complaints with anyone. It also mentions me requesting that all the communications and complaint correspondence be deleted from the web and any other media source.I emailed PLH and refused to sign such a Catch and Kill agreement.

    Garrette Custom Homes

    Date: 05/20/2024

    This review is not for this office.  It is for the **************** of Pacific Lifestyle Homes.  Please remove this review from our office.

Garrette Custom Homes is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.