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Business Profile

Dental Supplies

Burkhart Dental Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

This profile includes complaints for Burkhart Dental Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Burkhart Dental Supply has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Burkhart Dental Supply

      2502 S 78th St Tacoma, WA 98409-9053

    • Burkhart Dental Supply

      7190 SW Sandburg St Ste 10 Tigard, OR 97223-8164

    • Burkhart Dental Supply

      10807 E Montgomery Dr Ste 6 Spokane Vly, WA 99206-4777

    • Burkhart Dental Supply

      917 S Industry Way Ste 105 Meridian, ID 83642-9353

    • Burkhart Dental Supply

      12000 Industry Way Ste N1 Anchorage, AK 99515-4317

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought equipment from Burkhart which had a 2 year warranty and it had several issues, causing it to be sent to both Burkhart and the original manufacturer to be repaired twice. Each time they told me it was the fault of the operator, which I disagreed with. The product was repaired the first time without any charge to me which was what I expected. The second time, I was told the 2 year warranty was just for the parts, not labor. I ended up having to pay around $1000 to repair this equipment, because Burkhart charged me for the repair, the delivery, shipping charges, cost to rent a replacement while it was being repaired, cost to deliver the rental, and trip charges for the driver delivering the rental equipment. Some credit was given after I complained, but not much.

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late 2022, I arranged to have my 3 dental operatory chairs reupholstered with a local business (Foothill Dental **************** for $4244.36. Somehow, Burkhart Dental Supply got wind of this, and decided that they would do this work. Without contacting me, or sending me an estimate beforehand, the Burkhart technician came and reupholstered the dental chairs. My staff were expecting a technician to reupholster these chairs at a later time, and were unaware that the people who came to do the work were not who we expected. Burkhart then sent me a bill for the work for $5391.52, which was much more expensive than the estimate that I had through the other business. I was very confused by this, because I never even contacted Burkhart about getting the work done. Eventually I agreed to get a refund from the other business (***** at Foothills Dental **************** who needed me to pay in advance so he could have the upholstery kits ordered), and pay that amount to Burkhart, which I did, and can provide proof of. Foothill Dental Sales and Service was very gracious in agreeing to issue me that refund. However, Burkhart is not writing off the remainder, though they did at some point knock the bill down to $4640.00. I paid them $4244.36, and now they keep sending me bills, and are now adding finance charges. I can not understand how they thought it was appropriate to come into my office and perform this work without even emailing me an estimate first. I am not even sure how they even found out that I had arranged to have this work done. My goal is for Burkhart to stop sending me bills for work that they took it upon themselves to do, and for which I never received an estimate. I paid them. They need to not do this to other people in the future. I've uploaded a copy of the original invoice from Foothill, the refund from Foothill, Burkhart's original invoice, their second invoice after waiving a portion of the fee, and what I paid them.

    Burkhart Dental Supply is NOT a BBB Accredited Business.

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