Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recorded solicitation call required by and ********** from SavEdge Fitness LLC. After an hour she pressured me as I had to get back to work into making a deposit $500 and agreed to send me the information she promised of her coaching program that included open communication on issues, a tailored plan, a hormone testing kit, coaching calls, a therapist, meal plans, workout programs, etc. Instead she sent an agreement that lacked major details such as capacity and consideration; open communication, the breakdown/itemized fees for the benefits, the agreement lacked the business address business contact number, and fees related to payment. I only initialed all areas and intentionally did not sign it as it was not what I had asked for and awaited the welcome packet after deposit. I finally received an overwhelming welcome packet of 9 attachments the morning of 9/10/2024. When I met Coach ******* **** (no information about her on the website) for a *20 minute zoom call, she claimed to not know all benefits of my 12 week program when I asked for my hormone kit to be shipped. When filling out my first week check in, I added my concerns of modifying my program which was never acknowledged. The coaching was not professional level, well over industry standards at a premium price and lacked educational and informative guidance. ******* was a cheerleader who did not address any shortfalls or teaching opportunities about the results provided. ******** (a non-certified physician) denied my request for a hormone kit until I provided her my HIPPA blood work (not required on her website nor agreement). In this situation I was 3 weeks in and was not being granted what was agreed to. I sent my blood work out of frustration only to be fraudulently mailed a thank you card 8.80 oz. On 9/8/2024 ******** refused on a recorded zoom call to address my concerns. I verbally terminated services and followed up on her app in writing. I have disputed $817 with BOA. She has prayed on my health and

  Customer Answer

  Date: 11/11/2024

  I am requesting a full refund of $1,451 and to settle this matter with no further legal action or communication from the *** and ******** ******

  -The agreement was required before full details were provided of the solicitation (evidence/ documented in her welcome pack) business was not conducted in good faith as the business was administratively dissolved at the time of doing new business at acted in a deceptive matter to bind me to $2,400 without fair consideration or capacity 
  -breached the ** State Consumer Protection Act, breached the agreement of my privacy on social media, breached the terms of the agreement of services and denied any timely resolution when requested

  -denied copies of the following; recorded zoom calls, intake forms, coaches certifications, status of llc at the time of this solicited agreement unless required by law 

  -a timeline, voice recordings, chats, messages, images and emails may be provided as needed to support this matter

  Customer Answer

  Date: 11/19/2024

  Am I able to correct typos on my compliant?  
  
  -The last name Bell, add ********s last name ******, a date should have been October ****** and an inverted word preyed? 
  
  Will I have an opportunity to add more to the complaint as I have learned of more inconsistencies;
  -And to address ******** creating agreements under a dissolved llc name- consumers should be aware of her integrity. Her violation of privacy after accepting to not post my images on social media ( confirmed by coach Lindsays voicemail).
  -She removed access to her app.
  -Shes treating the agreement as fully enforceable based on her coaching agreement  even after acknowledging she read my request for a full refund and verbally spoke to me about terminating her Sevices. 
  -meetings scheduled in zoom are 15 minutes (documentation is available) and state a commitment on the agreement, the welcome pack and email reminder header. 
  -her agreement is required before a customer package can be prepared, however, the agreement appears to lack full disclosure of the custom items (its deceptive and backwards)
  -and more 
  
  Please advise
  
  Michelle 
  Sent from Muoz