We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Engel Worldwide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 13 December 2024 for 2 bucket seat cuastom sheepskin covers for $700.80 and was delivered by ***** on 11 January 2025. The delivery came at the beginning of the worst winter storm that the area had experienced in over 10 years. Not only was my car buried in snow, I did not leave my yard for almost two weeks because it was so dangerous to walk. After the snow left, I had surgery and was on restrictions for the following week. I was subsequently released and this past Monday was the FIRST opportunity to install the seat covers.I couldn't get the cover on the headrest. I couldn't get the cover on the seat because it has a black plastic covering on the back seat. I took pictures of both issues and sent an email to the company. On Tuesday afternoon, after not hearing back from my email, I sent a message through their portal. On Wednesday afternoon, after not receiving a response from my message I called the company. The person I spoke to said I would be called back within a couple of minutes. 48 hours have passed and I have not heard from anyone.Writing this complaint makes me physically ill. When I placed the order, this company was very nice and it was a pleasure working with them. I was confident that they would provide me a perfect product has they had exact data about my seats and knew exactly what was required. The fact that neither the headrest nor the seat covers are useable is beyond absurd. The fact that they refuse to communicate with me is not only sad, it is unethical.

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid $119.00 for a western cinch from Engel Worldwide.I went on a week long horse camping trip and use the cinch every day on wet extremely muddy rough terrain trails.One day I needed to hose the cinch off to remove the sweat and mud.I just a garden hose while in the campground and the fleece started to just melt off the cinch. I was SHOCKED.When I got home from my trip I reached out to Engel Worldwide to ask for a refund or replacement of the defective cinch.I was told that they would not replace the cinch. They would only offer me a $50.00 refund on the $119.00 that I paid for the cinch.I ordered a new cinch because the last one that I purchased from this company a few years ago....did the very same thing. The so called fleece came off the cinch.I am disappointed that I was only able to use the brand new cinch less than a week and now, I have to replace it! $119.00 is a lot of money for a defective cinch and the company does not stand behind their products!******************************, *************************** has refused to stand behind the company's products and has refused t refund my money or replace the defective cinch.Please keep this in mind when using this company.

Engel Worldwide is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.