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Business Profile

Emergency

Tacoma Emergency Care Physicians

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tacoma Emergency Care Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tacoma Emergency Care Physicians has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have paid **** and sent proof of paid **** upon first receipt of bill 9 months after service was provided. Being threatened to be sent to collections. Cannot get a response and have received 2 notices. Have reached out through email and phone.

      Business Response

      Date: 10/24/2024

      Attached please find a response to the complaint filed by ***** *******.

      Customer Answer

      Date: 10/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Sincerely,

      ***** *******

    • Initial Complaint

      Date:05/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband, ***********************, keeps getting emails from them/notices stating he owes over $1k for an emergency room visit. We have been approved for financial assistance through Multicare where they cover 70% of charges on a visit. We have told TECP this and have also sent them a copy of the letter we received. They refuse to send us information on what these charges are for and if they have removed 70% of the original charge. I have tried calling them, but it is an almost hour wait. My husband got yet another message on his phone that his account is going to be turned over to collections. On a bill I had, I ended up paying about $50.00 for an er visit and it was settled. They choose to make life difficult rather than work with us.

    • Initial Complaint

      Date:05/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unprofessional. Un reachable and nk physical billing statements received. Only payment link I am able to access is an unsecured unencrypted link to process my card. Are not taking my insurance information and trying to hold me solely reliable even though I have health insurance and am covered

      Business Response

      Date: 10/29/2024

      Attached please find a response to Mr. Hills Complaint.

       

      Please let me know if you need anything additional.

    Tacoma Emergency Care Physicians is NOT a BBB Accredited Business.

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