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Business Profile

Fire and Water Damage Restoration

Servpro of Tacoma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Servpro of Tacoma's headquarters and its corporate-owned locations. To view all corporate locations, see

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Servpro of Tacoma has 2 locations, listed below.

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    • Servpro of Tacoma

      PO Box 1173 Tacoma, WA 98401-1173

    • Servpro of Tacoma

      5013 Pacific Hwy E # 13 Tacoma, WA 98424-3421

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Servpro of Tacoma come out to dry my living room from a leak that originated from the bathroom and flowed into my living room. This happened on Saturday November 2nd. They did come out that day while I was at work, but they played on my emotions and the urgency of the situation. I told them to let me know what they were going to do before they started working. They had me sign a couple of forms without explaining the significance and intent of the forms. All they said was that I needed to sign these forms or they wouldn't be able to come out that day and it would have to wait until when they could give me an estimate on Monday. The carpet that was effected could not wait to be dried until Monday. In those forms was a release to work form. They started tearing apart my house without letting me know what they were doing. They even went and tore up places where there was no water damage. They tore my base boards off and left them in unorganized piles all around the house. They put drying equipment in rooms where water never even went into. There workers were unprofessional and left my house in a mess. Just for them to tear up my house and leave their drying equipment for 2 days and not put anything back was $3672. When I got in contact with the owner was super unprofessional and accused me of lying. He implied that I should just have my insurance pay for it and to stop worrying about it, which is not his decision to make. Then he offered me a *************************************************************** the face. I paid the invoice because I thought that it was the best deal I could get.

      Business Response

      Date: 12/04/2024

      It is unfortunate that Mr. ****** has decided to pursue this course of action. As Mr. ****** acknowledged, he reached out to us for service, signed all necessary paperwork, and requested that we arrive on-site as soon as possible.
      While we respectfully disagree with Mr. ******** version of events, we want to emphasize that his primary concern was the removal of some trim, which we credited back to him. We understand that receiving an unexpected bill could be frustrating, and we recognize that, in his position, many customers might question a $3,500 charge if they had expected an estimate. However, Mr. ****** was offered a discount, which he accepted, and he then paid the invoice in full without further issue.
      In his most recent email to us, Mr. ****** expressed appreciation for the discount provided. At no point did Mr. ****** request an estimate, which further underscores the nature of our agreement, and the services rendered.

      We trust this clarifies the matter, and we remain committed to resolving any outstanding concerns

       

      Thank you

      The Staff at Servpro of Tacoma

       

    Servpro of Tacoma is NOT a BBB Accredited Business.

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