Complaints

This profile includes complaints for Starvin Marvin LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Starvin Marvin LLC

  Tacoma, WA 98409-6343

• 

  Starvin Marvin LLC

  PO Box 98844 Lakewood, WA 98496

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Starvin Marvin LLC to be a food truck at my home for an annual Memorial Day Event. We mutually agreed to a $50 deposit. And it would be credited back to me if we surpassed a certain amount of sales.The menu looks decent, but it's very misleading. And the quality of food was horendous. The potatoes weren't cooked all the way through and the hot dogs were less than desireable. They claim to have only sold 11 hot dogs total and asked me to pay $620 on the spot. I asked to see their sales log or receipts, they told me they don't do that. I then told them, I wasn't going to pay that day without it. I had over 150 people at my event and many were eating, and the person working said she only sold 11 total. I paid $200 cash to the owner-- who just showed up unannounced and she has repeatedly been trying to charge my card everyday for the balance. Well today the charge went through--after I told her I would not authorize any more charges on my card after 5/28/24.I would be willing to settle for 1/2 of my money back-even though I shouldn't have to pay for any of it. They were supposed to be there 3.5 hours and came late (from a typo from me) but then came and packed up after 3 hours and not even telling me she was done for the day.They are not professionals by any means. They have terrible customer service and are unwilling to work with me. I paid $812 for 11 hotdogs. There is seiously something wrong with that.-************************* ************

  Business Response

  Date: 07/01/2024

  We were contracted by ****************** to service her private party. We did arrive 10 minutes late due to her giving us the wrong address several miles away and her being unavailable by phone. For this party she agreed to pay a minimum sales agreement that stated we would charge her event attendees separately for their food and she would pay the difference, if any, in our agreed upon minimum and those sales. This amount was $812 for the 2.5 hours ($325 an hour rate)Her attendees purchased $142 worth of food. When my employee approached her towards the end of the event she said she would make a last call for orders. We closed up according to the contracted time. When my employee approached her to collect payment of $620 ($812-$50 deposit - $142 sales), she said she didn't have the money. After getting on the phone with the other owner and still refusing to pay, I had to leave my other private event, leaving then short staffed, to figure out a solution. One of her attendees offered a payment of $200 in cash bringing her balance to $420. She said she only had $47 I could charge her card that night and gave me another credit card to charge the balance on on Tuesday following the holiday weekend. When attempted, this charge declined and she did not respond to my call or email to find a resolution. I proceeded to charge the card she left on file to pay her debt until the balance was fulfilled finally on June 17th. Although it was within my right to do so, I did not charge ***************** late fees for paying 22 days late. We do not feel she is entitled to any kind of refund as our services were provided and she simply did not want to pay. 

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21862858
  
  I am rejecting this response because: Yes, we had an agreement before the event. No, her employee never came to me to tell me she (or he) was closing up and doing a last call for food. I am still unaware of the gender of the employee(my apologies). The food was subpar at best. I asked to see the receipts because I know my friends and family purchased more than what they claimed. My friend paid her $200 cash so she would basically leave my event and I assumed we could talk things through. But she didn't. I wrote several emails stating she did not have the right to charge my 2 credit cards the remaining balance until we spoke and came to an agreement.

  By law, she cannot do that. I told her I as disputing the charge and that we need to talk about the charges. I collected receipts from my guests, and it was well over the $142 she is claiming to have sold to us. Her employee told me they only sold 11 hot dogs. I expressed in writing that she does not have the authority to charge my card until we figured out a solution. Instead, they charged bits and pieces almost daily and finally collected and the remaining amount after I posted a deposit that was allocated towards other bills--that made me default my account and I had to pay overdraft fees for (of which I am not asking her to pay for--even though she should).

  I am willing to take her to small claims court if she does not want to settle with me through the BBB. There's probably a good reason that she isn't a member of the ** because she would have to be held to a standard.

  This is by far the worst company I have EVER dealt with. I was only asking for half of my funds be returned to me, but I can see by her excuse of an email that she doesn't want to work with her customer. Again, proving that they have zero customer service in their business. I won't ever use them again, and, will make sure that everyone I know won't either.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/23/2024

  I am not exactly sure as to what clarification is needed from me. I am willing to speak with whomever about this.

  *************************

  Customer Answer

  Date: 07/23/2024

  They did not give receipts to my guests. I can have each of them write an email to you telling you what they bought and how much they spent. I have text messages as well. I can also have my guests send screen shots of their charges on their credit cards. 

  Customer Answer

  Date: 07/23/2024

  I will do my best to gather screen shots. I will need a few days to do so.

  Thank you--

  *****