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Business Profile

Funeral Related Services

Oakwood Hill Funeral Chapel & Cemetery
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is under new ownership in the last 3 months or so . The business put restrictions on entering cemetery . No one is allowed after 5 pm . Most people work 9-5. My mom recently passed and I want to bring flowers and talk to her because it helps with grieving . They didnt let me in because I showed up at 5. I understand there are limits but 5 pm is not reasonable . It is cruel for people in grief .

    Business Response

    Date: 12/26/2022

    **********************,

     

    We're sorry to hear that you are unhappy with Oakwood Hill Cemetery.  To ensure you have the best information possible, we'd like to respond:

     

    1.Oakwood Hill Cemetery was sold in April 2021 to a local family owned company.

    2.Prior to the sale, the previous ownership left the cemetery unattended 24 hours a day.

    3.There was no gate and vandalism and crime were routinely taking place on the grounds.

    4.We installed a gate and instituted regular on-site staffing for the security of our guests and their loved ones.

    5.You'll find the vast majority of cemeteries during the Fall and Winter months close at dusk, which is before 5pm.

    6.While our posted hours indicate we close at 5pm you'll find the cemetery regular open up unto 7pm which again dovetails with many other cemeteries.

     

    We're sorry you feel we are acting in a way contrary to our clients' best interest.  We welcome the opportunity for a conversation so that we can ensure your needs are being met.  Our staff is always available at ************ to listen to your concerns and come up with a workable solution.

Oakwood Hill Funeral Chapel & Cemetery is BBB Accredited.

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